Laura McCracken

Assisting with daily life activities:

Helping patients with tasks such as.

bathing, dressing, eating, and maintaining personal

hygiene.

Monitoring patient behavior and well-being:

Observe and document patient behavior, reporting any changes or concerns to the clinical staff.

Providing emotional support:

Offering emotional support and encouragement during

challenging times.

Crisis Intervention:

We help de-escalate conflicts and ensure the safety of patients and staff.

• Helped clients manage money, pay bills and shop for groceries or personal items.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
• Built strong relationships with clients to deliver emotional support and companionship.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted patients with self-administered medications.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Provided safe mobility support to help patients move around personal and public spaces.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Documented residents' mental status, sleep and eating patterns in medical record books.

Interacts with and provides direction to patients, during

Instances where patients require assistance with daily living activities, or when patients demonstrate high-risk behaviors, such as becoming agitated, becoming assaultive, or causing a danger to self or others.

Reports patient behavior to nursing staff

CPR-Certified.

CPI -Certified

• Developed and implemented individualized treatment plans.
• Testified in court regarding client behavior, treatment goals and progress.
• Gathered information about useful resources and helped coordinate referrals.
• Provided group, family and individual counseling to support recovery goals.
• Participated in multidisciplinary meetings focused on providing comprehensive assistance.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Tracked and prepared quarterly reports of sales goals to management.
• Worked with management team to implement proper division of responsibilities.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Maintained compliance with company policies, objectives and communication goals.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Reviewed weekly sales ads and monitored price changes.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Collected and authorized payments of guests.