Laura McConkey
Victoria,British Columbia
Summary
Administrative professional with comprehensive background in office support and coordination. Recognized for fostering collaborative team environments and meeting changing needs with flexibility. Proven skills in managing communications, organizing schedules, and maintaining accurate records, valued for reliability and results-driven approach.
Overview
8
8
years of professional experience
Work History
Administrative Support Clerk
Gateway Village Health Unit
06.2023 - Current
- Company Overview: Island Health, Victoria, BC
- Provide administrative support to and prioritize workflow of a variety of tasks and responsibilities for the Community Care Facilities Licensing (CCFL) and Environmental Public Health (EPH) south office programs
- Being the sole administrative support for the Tobacco & Vapour Prevention and Control (TVPC) south office program
- Data entry of EPH and TVPC initial and routine inspection reports; EPH facility, land use, and sewerage complaints; CCFL incident reports; subdivision applications; market manager and temporary food service applications;
- Answer incoming enquiries, requests, concerns, and complaints from the public in person, by telephone, and through the general office email inbox
- Forward communication as needed to the appropriate department, individual, or office
- Maintain record-keeping and filing systems for the three different programs
- Island Health, Victoria, BC
Clerk
Royal Jubilee Hospital
05.2022 - Current
- Company Overview: Island Health, Victoria, BC
- Working a multiple of interdisciplinary desks to cover workload, vacation requests, and employee sick days
- Duties in part include: assembling charts for various surgical procedures; processing referrals and booking ambulatory specialist appointments (for colposcopy); contacting pre-surgical patients to confirm demographics and awareness of pre-operative instructions; arranging pre-operative bloodwork and testing (i.e
- CT scans and X-Rays) as required; and, transporting charts, surgical packages, and patient records to the appropriate department within the hospital
- Receive booking requests and packages of medical treatment procedures for multiple specialties from physicians and surgeon offices
- Upon receipt of the surgeons' slates, book accordingly into ORSOS scheduling and ensure all requirements for admission and the specific procedure are met, and assign anaesthetist pre-operative appointment if necessary
- Help facilitate the pre-admission clinic anaesthetist, pharmacy, and nurse pre-operative phone consultation appointments for patients in Clinic 1
- Once complete, ensure all necessary notes, dictations, testing, and any additional tasks are complete and included in the patient's chart and on their online profiles
- Island Health, Victoria, BC
Medical Office Assistant
RebalanceMD
01.2021 - 05.2022
- Was solely responsible for the management of the schedules of two clinical physiatrists and one technologist, including but not limited to: booking musculoskeletal and electrodiagnostic consultations from six waitlists; maintaining scheduled follow-up appointments; sending reports, ordering various requisitions, making internal and external referrals; directing patient inquiries and concerns; preparing day sheets, dictaphones, patient notes, and billing for doctors' use
- Booked medical-legal requests for independent medical evaluations and treatment recommendations for one physiatrist, receive and upload necessary documents, and send finished documentation as appropriate to the requesting law office
- Handled incoming and outgoing correspondence via multiple telephone lines and an online facsimile system for documents and requests
Medical Office Receptionist
Regina Mental Wellness
01.2017 - 08.2020
- Managed reception area, including greeting patients, maintaining cleanliness and organization, and monitoring office supply inventories
- Handled incoming and outgoing correspondence via multiple telephone lines and online facsimile system for documents and requests
- Regulated appointment scheduling for new referrals and existing patients by booking follow-ups, re-booking cancellations, and organizing doctors' working schedules
- Responded to patient inquiries, concerns, requests, and complaints in an appropriate and professional manner, whether in person or on the telephone
Education
Bachelor of Social Work -
University of Regina
Regina, SKSkills
- Supportive towards others
- Creative problem solving
- Delegation
- Self-motivation
- Self-improvement
- Punctuality
- Reliability
- Typing (70 WPM, 99% accuracy)
- Microsoft Office (Excel, PowerPoint, Word)
- Cerner Scheduling
- Med Access EMR
Professional Development
- Shop Steward Level 2, Hospital Employees’ Union, Victoria, BC, April 2025
- Trustee, Hospital Employees’ Union, Victoria, BC, 2025
- Lead First Aid Attendant, Gateway Village Health Unit, Victoria, BC, 2025
- Shop Steward Level 1, Hospital Employees’ Union, Victoria, BC, 2024
- Occupational First Aid Level 1, Canadian Red Cross, Victoria, BC, 2024
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Avid reader
- Enjoy participating in yoga for overall physical and mental well-being
- Watching movies and TV shows
- Paddleboarding
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Wine tasting
- Trivia and word games
Timeline
Administrative Support Clerk
Gateway Village Health Unit
06.2023 - Current
Clerk
Royal Jubilee Hospital
05.2022 - Current
Medical Office Assistant
RebalanceMD
01.2021 - 05.2022
Medical Office Receptionist
Regina Mental Wellness
01.2017 - 08.2020
Bachelor of Social Work -
University of Regina
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