Laura McCarthy
Downtown Calgary,AB
Summary
Vibrant professional with over 5 years of experience delivering exceptional customer service in fast-paced environments (hospitality/sales/retail), as well as an additional 4 years legal experience working alongside leading investment banks, committed to providing top class services to clients. Passionate about providing a positive and friendly service, ensuring customers always received a great experience. Organized, hardworking and excel at working under pressure, using own initiative and working as part of a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Bullwheel Pub
Blue Mountain Resort, Ontario
11.2023 - 03.2024
- Supervise day to day operations of a 12 person team
- Provide training to attendants and bartenders on business functionality and customer service
- Accurately do tip outs and maintain a float count of $5,000
- Take orders, deliver food and beverages to the table in a timely manner and process payments with accuracy
- Serve guests at the bar promptly, provide recommendations based on their preference and upsell top shelf alcohol
- Build a strong rapport with all day-guests, as well as regular guests
- Ensure guests dietary requirements/restrictions are met
- Set-up and break-down the bar and restaurant scramble daily, ensuring all areas are stocked according to prescribed specifications and clean areas thoroughly in accordance with standard operating procedures
- Deal with guest complaints in a compassionate manner, going above and beyond to resolve issues
- Ensure product orders are done in a timely manner, ahead of cut-off times
- Carry out performance reviews with attendants at the end of the season
Legal Associate
FinTrU Ltd
Belfast, Co. Antrim
01.2022 - 10.2023
- Managed a large portfolio of complex negotiations in a fast-paced environment where strict deadlines had to be met
- Cultivated and maintained a strong relationship with clients, leading to further projects being assigned to FinTrU
- Provided external training to clients
- Developed internal project management processes in order to maximize revenues
- Provided group training to junior staff members as well as individual mentoring during their first months of employment.
Legal Associate
Price Waterhouse Cooper
Belfast, Co. Antrim
08.2020 - 01.2022
- Negotiator of a large portfolio of Regulatory negotiations
- Lead coordinator for large conference calls
- Stepped up to lead an ad-hoc project whilst ensuring the primary project obtained the necessary attention to continue progressing.
Mortgage Administrator
One Stop Mortgage Shop
Belfast, Co. Antrim
06.2018 - 08.2020
- First point of contact for the clients
- Office management duties such as diary management, archiving, answering phone calls, responding to initial enquiry emails, booking appointments and showing clients to the correct office
- Assisted mortgage brokers with mortgage applications, whilst providing support to the client from start to completion
- Analyzed clients' financial records to determine mortgage loan risk involved
- Established and maintained relationships with each mortgage provider's sales representative and clients.
Sales Associate
Convergy's Corporation
07.2017 - 06.2018
- Part-time Sales associate for Vodafone's contracts department, providing frontline support to existing customers
- Ensured calls were answered promptly and in a professional manner
- Maintained great communication with customers who wanted to cancel or upgrade their contracts
- Handled customer complaints with empathy and composure by actively listening to customers to fully understand requests and address concerns
- Exceeded monthly targets through effective prioritization and consistent work ethic.
Retail Assistant
Next Retail
Belfast
11.2015 - 07.2017
BullwheelConvergy'sFinTrUFinTrU
- Part-time retail sales assistant in a busy city centre shop, where providing outstanding customer service in a busy environment was the main priority
- Coached new members of staff
- Maintained stock levels
- Efficiently completed shop floor duties autonomously and in team setting
- Experience in using POS systems to sell/refund/exchange products, as well as handling cash, cheques and card payments.
Bar/ Waiting Staff
Bella's Bistro
Kircubbin, Co. Down
10.2013 - 11.2015
- Worked in fast-paced bar and restaurant environments, providing guests with friendly and attentive service
- Processed cash, credit card and voucher payments with accuracy
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations
- Retained knowledge of current menu selections for accurate and reliable customer guidance
- Participated in a wine pairing course in order to be knowledgeable with food pairing recommendations.
Education
LLM Bachelor of Law -
Queen's University Belfast
01.2018
A-Levels -
Our Lady and St Patrick's College Knock
01.2015
Skills
- Exceptional analytical skills
- Proactive team player
- Excellent written and interpersonal communication skills
- Ability to build excellent rapport with guests
- Conflict resolution skills
- Excellent time management skills
- Exceptional workload management
- Up-selling techniques
- High attention to detail
- Knowledgeable using Microsoft Office
- Point Of Sale operation
- Supervision and leadership
Certification
- ProServe Liquor Training, 03/31/2029
- Smart Serve, 11/29/2029
- State Food Safety- Ontario Food Handler program
- IELTS
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor
Bullwheel Pub
11.2023 - 03.2024
Legal Associate
FinTrU Ltd
01.2022 - 10.2023
Legal Associate
Price Waterhouse Cooper
08.2020 - 01.2022
Mortgage Administrator
One Stop Mortgage Shop
06.2018 - 08.2020
Sales Associate
Convergy's Corporation
07.2017 - 06.2018
Retail Assistant
Next Retail
11.2015 - 07.2017
Bar/ Waiting Staff
Bella's Bistro
10.2013 - 11.2015
LLM Bachelor of Law -
Queen's University Belfast
A-Levels -
Our Lady and St Patrick's College Knock
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