Laura Mathes
Dartmouth,NS
Summary
Dependable server successful in providing fast, high-quality customer service to guests in various restaurant settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Enfield Big Stop Restaurant
Enfield, NS
05.2022 - Current
Server
Pür and Simple
Dartmouth, NS
08.2019 - 03.2020
Server
The Bicycle Thief
Halifax, NS
05.2017 - 03.2018
Server
Mic Mac Bar and Grill
Dartmouth, NS
09.2008 - 08.2015
Education
High School Diploma -
Grand River Collegiate Institute-High School Diploma
Kitchener, ON01.2002
Skills
- Serving Experience
- POS
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
Certification
- Smart Serve Certified
- Basic WHMIS Training
Roles And Responsibilities
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with the kitchen staff regarding allergies, dietary needs, and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course.
- Skillfully anticipated and addressed guests' service needs.
- Consistently adhered to quality expectations and standards.
- Delivered exceptional, friendly and fast service.
Timeline
Server
Enfield Big Stop Restaurant
05.2022 - Current
Server
Pür and Simple
08.2019 - 03.2020
Server
The Bicycle Thief
05.2017 - 03.2018
Server
Mic Mac Bar and Grill
09.2008 - 08.2015
High School Diploma -
Grand River Collegiate Institute-High School Diploma