Summary
Overview
Work History
Education
Languages
Timeline
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Laura Martinez

Brampton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Operations Manager

Nexgen Fire & Electrical
07.2022 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reserved airline, car and hotel tickets for employees.
  • Coordinated group travel arrangements for conferences,meetings, and events within specified budgets.
  • Increased team productivity by implementing efficient project management tools and workflows.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Managed daily payment processing and drafted related

CDA /Office Administrator

The Regional Municipality of York
02.2019 - 07.2023
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
  • Served as liaison between providers at the dental practice, effectively handling communication among dentists, hygienists, and dental assistants.
  • Visited schools to provide dental presentations and screenings for students.

Pearson Airport On-site Administrator

Switch Health
07.2021 - 03.2022
  • Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
  • Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Assisted in streamlining registration processes at testing sites by implementing digital tools, reducing administrative burdens and expediting patient flow.
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.

Office Manager

PureSmiles
07.2017 - 01.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.

Airline Customer Service Agent

JetBlue
05.2014 - 05.2015
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.

Education

Dental Assiting

Durham College
Durham, ON
01-2016

Business Administration

Humber College
Toronto, ON
09-2012

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Portuguese
Elementary

Timeline

Operations Manager

Nexgen Fire & Electrical
07.2022 - Current

Pearson Airport On-site Administrator

Switch Health
07.2021 - 03.2022

CDA /Office Administrator

The Regional Municipality of York
02.2019 - 07.2023

Office Manager

PureSmiles
07.2017 - 01.2019

Airline Customer Service Agent

JetBlue
05.2014 - 05.2015

Dental Assiting

Durham College

Business Administration

Humber College

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Laura Martinez