Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SeniorSoftwareEngineer
Laura Martens

Laura Martens

Victoria,BC

Summary

Confident, courteous, results-driven sales associate with several years of experience in the industry. Consistently made and/or exceeded sales targets through effective product knowledge and persuasive selling techniques; all while delivering high quality customer service in a fast-paced work environment. Always learning and have received positive and constructive feedback from customers, coworkers and management. I am seeking an opportunity to bring my positive sales abilities and friendly customer-focused approach to your business. Willing to relocate: Anywhere

Overview

25
25
years of professional experience

Work History

Cash Office Clerk/Trades Professional

Castle Building Centre
09.2024 - Current
  • I began my employment with Castle as a cashier at front of store. After observing my interactions with our clients it was easy for management to see I would be better suited fir back Office and Service.
  • As Cash Office Clerk my responsibilities & duties were to
  • Perform daily cash-handling tasks, including counting, sorting, and reconciling cash drawers, currency and coin.
  • I prepare and process cash deposits and withdrawals.
  • Reconcile daily cash report and investigate and resolve discrepancies.
  • Prepare bank deposits and ensure all funds are accurately recorded.
  • I ensure that all cash handling procedures are followed in accordance with company policies and regulations.
  • Assist customers with transactions while providing excellent customer service.
  • Maintain accurate and organized records of all cash transactions
  • Perform other duties as assigned.
  • As a Trades Professional with Castle you provide your trade expertise at the Sales and Service Desk and on the Sales Floor. In this capacity you are responsible for providing knowledgeable advice and customer service while also driving sales. This involves greeting customers, understanding their needs, recommending products based on your own knowledge and skills, processing transactions, and resolving any issues. I also play a role in maintaining the sales floor, managing inventory, and contributing to the overall sales goals of the business.
  • My expertise is in residential and commercial maintenance, landscape and plumbing. I have many years of applied experience in trades and am a great source of information and experience.

Cashier

Fairway Market
08.2023 - 12.2023
  • As cashier I always create a friendly and polite guest experience during checkout:
  • Ensure that all patrons receive a warm greeting at the register, gratitude for their patronage and offer of assistance to their vehicles.
  • Memorized and keyed in hundreds of PLU and SKU numbers, processing hundreds of customer transactions daily.
  • Always kept a clean and organized well stocked work area.
  • Maintained and built knowledge of store inventory and locations, weekly ads, advertised specials and other promotions.
  • Skills:
  • Cash Register Transactions
  • Drawer Balancing
  • Retail Front-End Operations
  • Training new employees in till operation and store policy
  • Cashier Audits & Reports
  • Customer Service Excellence
  • Complaint Resolution
  • Stocking & Merchandising
  • Loss Mitigation
  • Shrink Reduction
  • POS Systems
  • Lottery Sales and Certification
  • Tobacco Sales and Selling it Safe
  • Inventory Management

Sales Associate/Warehouse

BC Liquor Distribution Branch
04.2020 - 07.2023
  • Acquired a wide array of wine and spirits knowledge in order to better accommodate customer needs. Ensure every customer has a positive in store experience by welcoming and assisting them with product and merchandise. Performed instore tastings and am confident in the products I have recommended. Proficient in handling electronic transactions, cash, head office debit and MOTTO
  • I have received my training and certificates to operate baler, electric pallet lift, high lift pallet lift, and hand pump pallet lifter. Physically capable of lifting up to 40 kgs and can move large amounts of stock with flatbed carts hand trucks.
  • JOB DUTIES AND TASKS
  • Sales associate and customer service duties
  • Operate POS, scanners and operating and inventory systems
  • Complete money and debit and credit card transactions
  • Follow all liquor laws and regulations, including required ID checks and asking minors and intoxicated customers to leave if required
  • Take and pick orders and process payments for licencee sales
  • Respond to customer enquiries and find and recommend products.
  • Set up promotional displays.
  • Receive bottle returns and issued refunds
  • Stock shelves, coolers, and displays with cases and bottles
  • Perform maintenance duties such as dusting, sweeping and cleaning up broken glass and spillage
  • Perform warehouse duties
  • Receive and unload liquor deliveries, using electric lifts to move pallets of stock throughout the warehouses
  • Unload pallets and place stock in appropriate warehouse locations.
  • Prepare stock to fill orders for licensee and special occasions orders.
  • Retrieve stock for store shelves.
  • Create signs, tags, and shelf labels for liquor and beer
  • Locate product with the use of SPI, on store sales floor or in warehouse.
  • Help customers with their purchase, carry out
  • Retrieving shopping carts from parking lot.
  • Very confident in my abilities to carry out most store and warehouse related tasks
  • RELEVANT CERTIFICATES
  • Serving it Right
  • WSET Level 1
  • Wine and Spirit Intro
  • WHMS Level 1-2
  • Stay Safe
  • Respectful Workplace Practice
  • Baler
  • Electric Lift
  • High Lift
  • Hand Pump Pallet Lift
  • Hand Trucks
  • Workplace Ergonomics

Post Office Assistant

PHARMASAVE
03.2018 - 02.2020
  • As post office assistant I was responsible for the operation of the Canada Post outlet in the store. Sending and receiving mail, selling Canada Post products and services and being a welcoming voice to the people who patron Canada Post
  • FINTRAC
  • MoneyGram
  • Loss Prevention
  • Fraud Detection
  • Shipping of Dangerous or Regulated Goods Procedures

Cashier/Customer Service

PHARMASAVE
02.2018 - 02.2020
  • My duties at front of store included customer service, operating POS, receiving and putting away stock, counting out my float, merchandising, general store upkeep, lottery sales and other duties as required. I am very comfortable in my knowledge of lottery operations, regulations and cash handling procedures. I am reliable, have solid communication skills, and provide confident courteous customer service.
  • Fraud and Loss Prevention
  • Tobacco Certification
  • Federal/BC Lottery Sales Certification

Cashier/Sales Associate

London Drugs
10.2017 - 02.2018
  • As sales service specialist I was responsible for processing sales transactions, handling general inquiries, general housekeeping, as well as other related customer service duties.
  • This is a key position in the companies ability to provide a superior shopping experience everyday. London Drugs places great value on the Sales Service position as it is the primary source of contact with customers. Accordingly, you must be able to work effectively in a fast pace environment while at the same time provide quality service in a professional, knowledgeable, courteous, helpful manner.

Education

DCS/DEC or Skilled Trade Certificate - Business Technologies

University of the Frase Valley
Abbotsford, BC
05.2013

AEC/DEP Facilitator - Education

University of Victoria
Quesnel, BC
02.2008

AEC / DEP or Skilled Trade Certificate - Office Administration

Sprott Shaw Community College
Chilliwack, BC
10.1999

Secondary School - undefined

First Baptist Christian Academy
Quesnel, BC
04.1987

Skills

  • Cashiering
  • Retail Sales (10 years)
  • Customer service
  • Planograms (10 years)
  • Clerical (10 years)
  • Teaching (3 years)
  • Upselling (9 years)
  • Data Entry (9 years)
  • Communication Skills (10 years)
  • POS (10 years)
  • Cash Handling (10 years)
  • Merchandising (9 years)
  • Loss Prevention (10 years)
  • Food Service
  • Word (10 years)
  • Administrative Experience (3 years)
  • Billing (10 years)
  • MS Office (10 years)
  • Filing (10 years)
  • Sales (9 years)

Additional Information

I began my home and yard services in Quesnel BC, moved the business to Abbotsford in 2010, and then over to Vancouver Island in 2015. My son was diagnosed with Autism when he was 4 and I had to find employment where I could maintain a healthy and profitable balance between home and work for my children's sake. I succeeded at doing this, and in return have children who are all successful and thriving adults. DejaTwo entailed all facets of running a business, from accounting to advertising, encouraging new clients, selling services, being highly visible in my communities, giving back to my communities through volunteerism and sponsorship. My company provided me and my family with flexibility and comfort at a time when it was dearly needed.

Timeline

Cash Office Clerk/Trades Professional

Castle Building Centre
09.2024 - Current

Cashier

Fairway Market
08.2023 - 12.2023

Sales Associate/Warehouse

BC Liquor Distribution Branch
04.2020 - 07.2023

Post Office Assistant

PHARMASAVE
03.2018 - 02.2020

Cashier/Customer Service

PHARMASAVE
02.2018 - 02.2020

Cashier/Sales Associate

London Drugs
10.2017 - 02.2018

DCS/DEC or Skilled Trade Certificate - Business Technologies

University of the Frase Valley

AEC/DEP Facilitator - Education

University of Victoria

AEC / DEP or Skilled Trade Certificate - Office Administration

Sprott Shaw Community College

Secondary School - undefined

First Baptist Christian Academy

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Laura Martens