Laura Marquez
Santa Clara
Summary
Strong leader and problem-solver dedicated to building relationships to decrease misunderstandings and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Care Worker
UFC Gym
08.2022 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems and competently responded.
- Determined specific needs and provided most appropriate level of services for member's well-being.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Administered basic first-aid and medication in
- emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Monitored children's play activities to verify safety.
- Promoted language development skills through reading and storytelling.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Maintained and organized kids files.
- Answered phone calls and questions about kids club
- Administer and update members profiles
- Restock and order supplies
- Fill out incident reports
Cashier Team Lead
Big 5 Sporting Goods
03.2018 - 04.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Cashier Team Lead
Orchard Supply Hardware
07.2017 - 12.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved escalated customer disputes with special actions such as discounts.
Education
Associate + Transfer - Social Work
San Jose City College
San Jose, CA11.2023
Skills
- Activity Coordination
- Mission Understanding
- Public Relations
- Company Organization
- Safety Protocols
- Customer Relations
- Group Sessions
- Problem Resolution
- Communication Skills
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Care Worker
UFC Gym
08.2022 - Current
Cashier Team Lead
Big 5 Sporting Goods
03.2018 - 04.2020
Cashier Team Lead
Orchard Supply Hardware
07.2017 - 12.2019
Associate + Transfer - Social Work
San Jose City College
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