Laura Markussen

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Overseeing incoming products,

•Traffic Safety.

•public relations

•piloting traffic through the work zone

•Relaying information to the crew

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored new staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles, promoted teamwork within the workplace by encouraging collaboration among staff members on daily tasks.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Oversaw daily operations to maintain store cleanliness and organization.
• Pay Roll

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral understanding and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.

• Culture monitoring
• Enhanced office efficiency by organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.