Summary
Work History
Education
Skills
Timeline
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LAURA MACDONALD

Calgary,AB

Summary

Detail-oriented professional with high-level aptitude in administrative support roles. Excellent customer service, multitasking and time management abilities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Data Research & Entry Specialist

Zonda Home Canada
Vancouver
.2023 - 2024
  • Monitor project websites, city planning documents, and information supplied by Zonda Urban for information releases
  • Making inquiries via phone to gain information not included in project websites and city planning documents
  • Input sales data and relevant information received from multiple sources into company database
  • Maintain an accurate representation of upcoming multi-family projects and monitor the scheduled launch dates and any changes in the development permit status.

Tax Filing Officer / Accounts Receivable

Baxton Harper
Calgary, AB
.2022 - Current
  • Submit documents relating to corporate and personal taxes to CRA with accuracy and precision
  • Collaborate with executive coordinators & accountants to confirm accuracy of client tax returns
  • Prepare and send invoices to clients, process payments, and perform account maintenance
  • Respond to inbound inquiries regarding accounts and payments
  • Maintain accurate and complete documentation to facilitate accounting and filing functions.

Support Worker

House of Courage
Calgary, AB
.2019 - 2021.
  • Provide support and guidance to residents from intake to departure
  • Assist residents with daily living needs to maintain self-esteem and general wellness
  • Lead orientations, workshops, and daily check-in meetings
  • Planning of activities, outings and special events
  • Communicate progress, issues, and any concerns regarding residents to the director and colleagues

Client Care Representative

Telus
Calgary, AB
.2012 - 2018.
  • Provide superior customer support via telephone to residential customers
  • Perform account maintenance, schedule installations, and field product and billing inquiries
  • Recommend solutions to clients to suit their needs, and educate clients about new products and features
  • Collaborate with technical support and loyalty departments to ensure resolution of issues and customer satisfaction
  • Assist in training of new hires and provide feedback to managers and agents

Customer Service Specialist

Level 3 Communications / Global Crossing
Montreal, QC
.2009 - 2010.
  • Deliver information and provide customer support for incoming inquiries regarding teleconferencing and web conferencing services via telephone
  • Responsible for responding to customer inquiries via email, and delegating assorted tasks to appropriate individuals
  • Train colleagues on updated protocols, desktop procedures and efficient call management skills in order to meet and exceed client expectations
  • Ensure completion of data entry and general office duties

Quality Assurance Specialist

Computershare Trust Company of Canada
Montreal, QC
.2007 - 2008.
  • Provide support and feedback as part of a team for up to 80 call centre agents
  • Monitor and calibrate recorded calls in order to provide feedback to managers and agents
  • Assist in resolution of escalations and inquiries
  • Create and maintain training documents for new and updated desktop procedures

Education

Some College (No Degree) - ARTS, LITERATURE & COMMUNICATION

John Abbott College
Sainte-Anne-de-Bellevue, QC

Skills

  • Strong Verbal and Written Communication Skills
  • Excellent Organizational Skills
  • Microsoft Office
  • Customer Service
  • Understanding Customer Needs
  • Resolution-Oriented
  • Collaboration Skills
  • Administrative Support
  • Staff Training
  • Quality Assurance

Timeline

Data Research & Entry Specialist

Zonda Home Canada
.2023 - 2024

Tax Filing Officer / Accounts Receivable

Baxton Harper
.2022 - Current

Support Worker

House of Courage
.2019 - 2021.

Client Care Representative

Telus
.2012 - 2018.

Customer Service Specialist

Level 3 Communications / Global Crossing
.2009 - 2010.

Quality Assurance Specialist

Computershare Trust Company of Canada
.2007 - 2008.

Some College (No Degree) - ARTS, LITERATURE & COMMUNICATION

John Abbott College

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LAURA MACDONALD