Laura Maccannell
Charlottetown,PE
Summary
Professional retail manager with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Store manager
Groupe dynamite
07.2017 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Store coordinator
Homesense
07.2015 - 07.2017
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a visually appealing store environment through regular cleaning, organizing, and merchandising tasks.
- Managed cash registers accurately, ensuring prompt transactions and proper handling of customer payments.
- Improved store efficiency with thorough training of new employees on company policies, procedures, and best practices.
- Coordinated promotional displays to attractively showcase featured products and drive sales growth during peak seasons.
- Reduced shrinkage rates by closely monitoring high-risk areas for potential theft or damage to merchandise.
- Facilitated smooth daily operations through effective communication between team members and leadership.
- Marked-down clearance items and relocated merchandise to proper store areas.
Casino Cage Cashier
Red Shores Racetrack & Casino
04.2014 - 07.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
Education
High School Diploma -
Charlottetown Rural High School
Charlottetown, PE06-2009
Skills
- Customer Service
- Retail Inventory Management
- Problem-Solving
- Multitasking and Organization
- Team leadership and coaching
- Shift Scheduling
- Recruitment and hiring
- POS Systems
- Accurate Cash Handling
- Retail Sales Techniques
- Loss Prevention Procedures
- Performance Reviews
- Sales Analysis
- Reliable
Volunteer Experience
Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper? Go ahead and describe experiences that illustrate your leadership abilities.
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
- Supervised team of 15 staff members.
- Increased sales by 62% by coaching department managers on new merchandising standards.
Loss Prevention Primeship
Monitored and assisted with accurate and efficient store inventory counts across 11 stores.
Trained and facilitated Loss Prevention audits.
Relayed important Loss Prevention policies to Store managers
Timeline
Store manager
Groupe dynamite
07.2017 - Current
Store coordinator
Homesense
07.2015 - 07.2017
Casino Cage Cashier
Red Shores Racetrack & Casino
04.2014 - 07.2015
High School Diploma -
Charlottetown Rural High School
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