LAURA LYNN LOPEZ
Sutter Creek
Summary
Experienced with providing high-quality beverage service in fast-paced environments. Utilizes strong multitasking abilities to manage customer requests and maintain service standards. Knowledge of effective communication and customer satisfaction techniques to ensure welcoming atmosphere.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Beverage Server
Jackson Rancheria Casino
Jackson, CA
06.2021 - 02.2026
- Provided exceptional customer service in high-volume beverage service environment.
- Maintained cleanliness and organization of bar area to enhance guest experience..
- Responded effectively to guest inquiries and complaints, ensuring satisfaction.
- Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
Housekeeper
Jackson Rancheria Casino
Jackson, CA
08.2020 - 06.2021
- Maintained cleanliness and organization of guest rooms and common areas.
- Executed detailed cleaning tasks following established protocols and safety standards.
- Assisted in inventory management of cleaning supplies and equipment.
- Collaborated with team members to enhance overall guest experience through cleanliness initiatives.
- Ensured compliance with health and safety regulations during all cleaning activities.
- Provided exceptional service by addressing guest inquiries related to housekeeping needs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Restaurant Hostess
Jackson Rancheria Casino
Jackson, CA
01.2020 - 03.2020
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated with waitstaff to communicate guest needs and preferences.
- Assisted in maintaining cleanliness and organization of dining area.
Lifeline filed Representative
Allstar Marketing
San Francisco, CA
01.2018 - 12.2019
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Trained new staff on operational procedures and best practices for efficiency.
- Managed customer inquiries and provided product information to enhance satisfaction.
- Processed orders efficiently, ensuring accurate fulfillment of customer requests.
Ca lifeline agent
Life wireless
San Francisco Bay Area, CA
- Current
- Provide excellent customer service, while handing out free lifeline phones.
Storyteller
Macy's
Pleasanton, CA
04.2019 - 11.2019
- Tell the story behind every great unique product in the Story department.
Sales Associate/Customer Service
Macy's
09.2016 - 02.2017
Sales
Sleepy sheets
Concord, CA
08.2016 - 01.2017
- Sales, cashier, and reaching above average in sales
Sales
Pacific car wash
Stockton, CA
01.2005 - 06.2006
- Sales in car washes,great customer service, giving customers a friendly experience
Sales
Dillards
Stockton, CA
01.2003 - 07.2004
- Sales in women's shoes, stock,cashier, reaching above daily quota, inventor, great customer service
Customer Service Rep
JC pennys
Stockton, CA
01.2003 - 03.2004
- Customer service,and cashier
Education
High school graduate - General studies
Bay Area School of Independent Study
Newark, CASkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Effective multitasking
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Time management
- Relationship building
- Calm under pressure
- Teamwork
- Money handling
Certification
National Life Association Life Agent Certificate
Timeline
Beverage Server
Jackson Rancheria Casino
06.2021 - 02.2026
Housekeeper
Jackson Rancheria Casino
08.2020 - 06.2021
Restaurant Hostess
Jackson Rancheria Casino
01.2020 - 03.2020
Storyteller
Macy's
04.2019 - 11.2019
Lifeline filed Representative
Allstar Marketing
01.2018 - 12.2019
Sales Associate/Customer Service
Macy's
09.2016 - 02.2017
Sales
Sleepy sheets
08.2016 - 01.2017
Sales
Pacific car wash
01.2005 - 06.2006
Sales
Dillards
01.2003 - 07.2004
Customer Service Rep
JC pennys
01.2003 - 03.2004
Ca lifeline agent
Life wireless
- Current
High school graduate - General studies
Bay Area School of Independent Study