Laura Lussoke L Nunes
Milton,Ontario
Summary
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue. Competent Customer Retention Specialist works well in fast-paced and high-pressure work environment while always maintaining professionalism. Extensive experience in sales retention and telemarking. Talented Marketing Specialist leveraging more than 5 years of marketing experience. Focused on developing successful campaigns and product marketing plans that satisfy clients and meet demanding objectives. First-rate attention to detail and creative mindset. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
RETENTION AND LOYALTY SPECIALIST
COGECO GROUP
Toronto, ON
02.2023 - Current
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Promoted customer retention by using exceptional interpersonal skills.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Compiled all calls and interactions into computer data system.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Explained new products and services to customers.
- Re-established customer's faith in company by providing best retention offers available.
- Trained interviewers in proper techniques to collect relevant and reliable data.
- Created proposals for service and product strategies based on marketing data.
COORPORATE EVENTS & MARKETING COORDINATOR
SOGESTER - CONTAINER MANAGEMNT COMPANY
Luanda, ANGOLA
02.2015 - 06.2022
- Develop and execute marketing campaigns deploying a variety of channels including paid advertising demand generation email campaigns and support sales growth
- Trained administrative assistants during a period of company expansion
- Lead the design and execution of all company events such as podcasts, conferences, media days and all relevant assets and coordinate the logistical support with assigned departments
- Cross-functional leader of Business Developer sales, and execute on market specific campaigns using a variety of tactics
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
- Performed photocopying, data entry and communication distribution for private and public events.
- Building relationship with external market and vendors in a professional environment
- Developed project metrics to follow system build-out progress.
- Attended and Organized Network company events.
- Organize and supervise events, tradeshows and align with Senior management perspective.
- Worked with professional and trade associations to create memorable and successful events.
- Created program activities, agendas and budgets based on client requirements.
- Met with stakeholders to collaborate and resolve problems.
BUSINESS DEVELOPMENT MANAGER
SOGESTER - CONTAINER MANAGEMNT COMPANY
Luanda, ANGOLA
03.2020 - 05.2022
- Identifying new business opportunities
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Develop a business strategy focused on financial gain
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Promote the company's products/services addressing and/or predicting clients' objectives
- Liaised with channel partners to build business.
- Determined price schedules and discount rates.
- Prepared budgets and approved budget expenditures.
- Gained market share in new sales performance through aggressive team training.
- Participated in industry and trade organizations to build industry and customer alliances.
- Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
MBA - Communications Marketing and Publicity
Gregorio Semedo University Angola
03.2020
University Degree - Commercial and Marketing Management
Gregorio Semedo University Angola
06.2012
Bachelor's Degree - Administrative Business – Accounting
Humber College Institute of Technology & Advanced Learning Canada
01.2005
Skills
- Negotiation Abilities
- Customer Service Background
- Knowledge of Sales Retention
- Customer Service Experience
- Proficiency in Microsoft 365 office (word, excel, power point presentation, photoshop, adobe, etc)
- Excellent Communication Skills
- Project Management & Strategic Planning
- Customer Service & Detailed Oriented
- Survey Coordination & Data/Trend Forecast
- Business Performance Analysis
- Client Relationship Management
- Marketing Strategy & Client Retention
- Event Logistics, Networking & Brand Promotion
- Relationship Building
- Business Acumen
- Corporate Communications
- Team Leadership
- Developing Presentations and Reports
Interests
Administrator of Cidade Universitaria Group, a non profit group that organizes fundraising events for the orphanages and needy communities in Luanda, Angola since 2010
Languages
- English
- Portuguese
Timeline
RETENTION AND LOYALTY SPECIALIST
COGECO GROUP
02.2023 - Current
BUSINESS DEVELOPMENT MANAGER
SOGESTER - CONTAINER MANAGEMNT COMPANY
03.2020 - 05.2022
COORPORATE EVENTS & MARKETING COORDINATOR
SOGESTER - CONTAINER MANAGEMNT COMPANY
02.2015 - 06.2022
MBA - Communications Marketing and Publicity
Gregorio Semedo University Angola
University Degree - Commercial and Marketing Management
Gregorio Semedo University Angola
Bachelor's Degree - Administrative Business – Accounting
Humber College Institute of Technology & Advanced Learning Canada
Similar Profiles
Laura Lussoke L NunesLaura Lussoke L Nunes
RETENTION AND LOYALTY SPECIALIST at COGECO GROUPRETENTION AND LOYALTY SPECIALIST at COGECO GROUP
Abu Safyan MehtabAbu Safyan Mehtab
Sales Associate at CogecoSales Associate at Cogeco
Jenssen HamidJenssen Hamid
Tier 2 Technical Support Specialist at Cogeco ConnexionTier 2 Technical Support Specialist at Cogeco Connexion
Anand PatelAnand Patel
Senior Technical Support Engineer Level 2 – NSG at SOPHOS INCSenior Technical Support Engineer Level 2 – NSG at SOPHOS INC
Yara AhmedYara Ahmed
Kitchen Staff Member at La ToscanaKitchen Staff Member at La Toscana