Summary
Overview
Work History
Education
Skills
Timeline
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Laura Lussoke L Nunes

Milton,Ontario

Summary

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Overview

9
9
years of professional experience

Work History

RETENTION AND LOYALTY SPECIALIST

COGECO GROUP
Burlington, ON
02.2023 - Current
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Delivered exceptional customer service by patiently listening to customer concerns or complaints.
  • Responsible for providing support for all aspects of day-to-day accounting and administrative activities
  • Process customer's billing and related reports
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Monitor and track customer's accounts and ensure all accounts are on PAP
  • Maintain and update customers' information, including phone numbers, contact names and emergency contact information as changes occur
  • Utilized analytics tools such as A and B testing or segmentation analysis in order to optimize campaigns targeting loyal customers.

COORPORATE EVENTS & MARKETING COORDINATOR

SOGESTER - CONTAINER MANAGEMNT COMPANY
Luanda, ANGOLA
02.2015 - 06.2022
  • Develop and execute marketing campaigns deploying a variety of channels including paid advertising demand generation email campaigns and support sales growth
  • Trained administrative assistants during a period of company expansion and prepare legal Invitation Letters
  • Lead the design and execution of all company events such as podcasts, conferences, media days and all relevant assets and coordinate the logistical support with assigned departments
  • Cross-functional leader of Business Developer sales, and execute on market specific campaigns using a variety of tactics
  • Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
  • Embrace and proactively support company's culture of environmental and social responsibility.
  • Building relationship with external market and vendors in a professional environment
  • Complete all specified administrative functions.
  • Attended and Organized Network company events.
  • Organize and supervise events, tradeshows and align with Senior management perspective.
  • Worked with professional and trade associations to create memorable and successful events.
  • Created program activities, agendas and budgets based on client requirements.
  • Met with stakeholders to collaborate and resolve problems.

BUSINESS DEVELOPMENT MANAGER

SOGESTER - CONTAINER MANAGEMNT COMPANY
Luanda, ANGOLA
03.2020 - 05.2022
  • Identifying new business opportunities
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Develop a business strategy focused on financial gain
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
  • Promote the company's products/services addressing and/or predicting clients' objectives
  • Liaised with channel partners to build business.
  • Read and review Contracts Review Checklists and reports (CRC'S).
  • Prepared budgets and approved budget expenditures and prepare weekly report on status of existing accounts.
  • Gained market share in new sales performance through aggressive team training.
  • Participated in industry and trade organizations to build industry and customer alliances.
  • Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Education

University Degree - Commercial and Marketing Management

Gregorio Semedo University Angola
06.2012

Bachelor's Degree - Administrative Business – Accounting

Humber College Institute of Technology & Advanced Learning Canada
01.2005

High School Diploma -

Iona Secondary School
Mississauga, ON
06-2003

Skills

  • Negotiation abilities
  • Sales Forecasting
  • Communications management
  • Microsoft Office
  • Marketing strategy
  • Computer Proficiency
  • Customer Demographics
  • Event Logistics
  • Interpersonal Communication
  • Multitasking
  • Attention to Detail
  • Analytical Thinking
  • Client Retention
  • Promotions planning skills
  • Active Listening
  • Written Communication
  • Consultative Sales Techniques
  • International Marketing
  • Customer Meeting Organization
  • Corporate Communications
  • Problem-solving abilities

Timeline

RETENTION AND LOYALTY SPECIALIST

COGECO GROUP
02.2023 - Current

BUSINESS DEVELOPMENT MANAGER

SOGESTER - CONTAINER MANAGEMNT COMPANY
03.2020 - 05.2022

COORPORATE EVENTS & MARKETING COORDINATOR

SOGESTER - CONTAINER MANAGEMNT COMPANY
02.2015 - 06.2022

University Degree - Commercial and Marketing Management

Gregorio Semedo University Angola

Bachelor's Degree - Administrative Business – Accounting

Humber College Institute of Technology & Advanced Learning Canada

High School Diploma -

Iona Secondary School

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Laura Lussoke L Nunes