Laura Lourenco
West Hollywood
Summary
Dynamic and resourceful Front Desk Receptionist at, adept at problem-solving and delivering exceptional customer service. Proven ability to manage invoicing and collections while maintaining meticulous attention to detail. Recognized for enhancing client satisfaction through effective communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Sound Check Music School
Canoga Park
06.2023 - Current
- Processed and distributed internal and external communications.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Assisted with other administrative tasks as assigned.
Front Door Host
Bones
Scottsdale
02.2020 - 05.2023
- Greeted customers and provided excellent customer service.
- Informed guests of daily specials, menu items, and services available.
- Collected payments from customers including cash, debit and credit cards, and gift certificates.
- Recognized VIP customers upon arrival, offering them special amenities or discounts as appropriate.
- Handled cash transactions accurately and efficiently.
- Verified identification for guests who appeared under age 21 before allowing them to enter the premises.
Education
Associate of Arts - Recording Arts And Sciences
The Los Angeles Film School
Los Angeles, CASkills
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Data entry and invoice processing
- Communication skills
- Customer service and cash handling
- Organizational skills
- Appointment scheduling
- Computer literacy
- Dependability and resourcefulness
- Interpersonal communication
Timeline
Front Desk Receptionist
Sound Check Music School
06.2023 - Current
Front Door Host
Bones
02.2020 - 05.2023
Associate of Arts - Recording Arts And Sciences
The Los Angeles Film School
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