Laura Long
Redding
Summary
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Provincial Senior Living Community
03.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Server
Provincial Senior Living Community
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to resident needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Administration - Administration of Justice
Shasta College
Redding, CA01-2026
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Team player mentality
- Training and mentoring
- Polite telephone etiquette
Certification
- First Aid/CPR Certified
Timeline
Concierge
Provincial Senior Living Community
03.2025 - Current
Server
Provincial Senior Living Community
09.2023 - Current
Bachelor of Administration - Administration of Justice
Shasta College
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