Laura Loebach
St. Thomas,Canada
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
Work History
Accident Benefits Team Leader
Definity Insurance
2019.08 - Current
- Currently leading a team of accident benefits adjusters specializing in rideshare claims
- Providing guidance and support in handling claims at the intermediate desk level as well as providing support to the Notice of Dispute desk for claims under this book of business
- Involved in creating and implementing new strategies and processes to improve efficiency and expense management as well as ensuring quality end to end claims handling
- Collaborating with cross-functional teams to develop and deliver training programs for accident benefits staff, enhancing their knowledge and skills in claims management
- Conducts regular performance evaluations and provides constructive feedback to team members, ensuring compliance with FSCO timelines, customer service expectations and superior file handling
- Involved in a number of committees with the goal of fostering engagement as well as to recognize high performing team members in the line.
Adjuster - Junior, Intermediate & Senior
Definity Insurance
2015.03 - 2019.08
- Investigated and assessed insurance claims to determine coverage, then applying interpretations of the policy wording in the resolution of coverage issues
- Adjudication of complex and catastrophic injury claims as well as out of province claims
- Ensuring files were adequately reserved for the lifetime of the claim
- Reviewing and responding to treatment plans and applications for accident benefits, all within FSCO outlined timeframes
- Processed payment of both specified and medical benefits and ensured co-ordination of benefits with other providers
- Communicated effectively with all stakeholders, including clients, attorneys, and third-party vendors, to provide updates on claim status, resolve disputes, and ensure customer satisfaction
- Used negotiation skills to settle claims in a fair and timely manner
- Provided training and job shadowing for other adjusters within the line to help them develop and be successful in their roles.
Office Manager
State Farm Insurance
2010.06 - 2014.07
- Developed annual business plan and ensured implementation throughout the year
- Supervised and trained a team of 7 administrative staff members, fostering a positive work environment and ensuring adherence to company policies and procedures
- Oversaw hiring, development and training of new employees
- Coordinated and executed successful corporate events for staff customers, including conferences and team-building activities, to promote employee engagement and strengthen company culture
- Managed meetings, office events and staff scheduling
- Tracked sales and trends and identified areas of growth and markets to target
- Developed and maintained strong relationships with customers, providing support to them through changes in their life as well as at claim time
- Wrote new business for new and existing customers and ensured personal target goals for the year were met.
Marketing Manager
State Farm Insurance
2007.01 - 2010.06
- Tracked sales and trends for the office as a whole
- Generated Leads and Maintained personal sales goals
- Conducted individual meetings with office staff reviewing goals and targets and led monthly meetings to discuss office results
- Coordinated marketing events, ordered marketing materials and managed budget
- Wrote new business, handled clams, and provided superior customer service to new and existing customers
- Developed training programs for incoming employees around systems, processes and products.
Education
CIP - Chartered Insurance Professional
Insurance Institute
04.2021
BA - Psychology
University Of Western Ontario
01.1999
Skills
- Over 20 Years of Industry Experience including sales, underwriting, claims handling and leadership
- Strong Leader who is results driven while still maintaining an engaged and focused team
- Effective and efficient communicator through verbal and written exchanges across diverse teams
- Strong alignment with company goals and values
- Effective in resolving issues using available resources and outside the box thinking
- Organized and efficient to ensure all target and deadlines are met
- Creative thinker who is able come up with new ideas and solutions to work flow, performance issues, and areas of improvement
Timeline
Accident Benefits Team Leader
Definity Insurance
2019.08 - Current
Adjuster - Junior, Intermediate & Senior
Definity Insurance
2015.03 - 2019.08
Office Manager
State Farm Insurance
2010.06 - 2014.07
Marketing Manager
State Farm Insurance
2007.01 - 2010.06
CIP - Chartered Insurance Professional
Insurance Institute
BA - Psychology
University Of Western Ontario
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