Laura Leroux
London,ON
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fitness Trainer
9Round Kickboxing Fitness
01.2023 - Current
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
- Increased overall gym revenue with effective sales techniques for new membership sign-ups and upselling of personal training packages.
Line Cook
Fionn MacCool's Irish Pub
08.2022 - 01.2024
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workstations.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
Team Member
Tim Hortons
06.2021 - 06.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Contributed to the achievement of sales targets through upselling techniques and suggestive selling of menu items.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
Professional Dog Walker
Self-Employeed
11.2018 - 08.2020
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Ensured dogs safety and well-being through attentive supervision during walks.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Maintained open communication with clients, providing updates on their pets behavior, health, and progress.
Skills
- Food Safety Knowledge
- Sanitation Standards
- Portion Control
- Quality control
- Waste Reduction
- Staff Leadership
- Strong Work Ethic
- Excellent Customer Service
- Continuous learning
- Interpersonal skills
- Effective communication
- Task Delegation
Certification
Food Handlers Certification
Smart Serve Certification
Workers Health and Safety Certification
Timeline
Fitness Trainer
9Round Kickboxing Fitness
01.2023 - Current
Line Cook
Fionn MacCool's Irish Pub
08.2022 - 01.2024
Team Member
Tim Hortons
06.2021 - 06.2022
Professional Dog Walker
Self-Employeed
11.2018 - 08.2020
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