Laura Ledesma
Oxnard
Summary
Developed key skills in employee relations, conflict management, and organizational development within Human Resources. Seeking to transition into new field where these transferrable skills can be effectively utilized. Focused on creating positive workplace cultures and driving organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Chief of Police
Oxnard Police Department
01.2024 - Current
- Coordinated meetings and appointments for the Chief of Police and two Assistant Chiefs, ensuring efficient use of time and resources.
- Managed correspondence, ensuring timely responses and communications.
- Scheduled meetings and arranged travel accommodations to support executive team.
- Assisted in planning department events, contributing to a successful event.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Assisted our internal Finance department with account allocation audit.
- Attend Command staff meeting to take notes on a monthly basis.
Administrative Services Coordinator/Supervisor
Oxnard Police Department
01.2013 - 01.2024
- Facilitated the onboarding process for new hires by preparing necessary materials and ensuring a smooth transition into their respective roles.
- Trained new employees on company policies and procedures, fostering a positive work environment and team cohesion.
- Managed sensitive information with discretion, maintaining strict confidentiality when handling personal or proprietary documents.
- Coordinated various events; Employee Recognition ceremony, Memorial Ceremony.
- Maintained accurate records and, assisting the finance department with budget and account allocations.
- Completed bi-weekly payroll for all employees out on workers compensation and FMLA.
- Updated internal databases with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee correspondence
- Worked with our Third Party Administrator and the Human Resources department on the management of workers compensation claims for civilian and sworn personnel.
- Supported injured employees throughout the claim process, providing guidance on their rights under workers compensation laws and ensuring proper care was received.
- Screened background investigation packets, arranged polygraph interviews and departmental interviews.
Administrative Secretary II
City of Oxnard Human Resources
09.2007 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Was part of the recruitment, testing and selection team.
- Managed the Department of Transportations random testing pool and the DMV PULL program.
- Counseled employees that tested positive and put them on leave.
- Assisted HR Analysts and staff members with special tasks on daily basis.
- Proctored written exams
- Screened applications for qualifications
- Set up oral interviews
- Conducted onboarding orientation for all new hires
- Attended Union meetings with HR director to take notes.
- Processed timesheets for the Human Resources Department
Office Assistant II
City of Oxnard Human Resources
04.2003 - 09.2007
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted HR Analyst with testing and recruitment
- Assisted workers compensation team with basic needs
- Assisted Benefits division with open enrollment, filing and general questions at the counter.
Education
Bachelors of Science degree - Industrial Organizational Psychology
University of Phoenix
10.2024
Skills
- Conscientious; Confidential; Trustworthy
- Willing to learn; Grasp new concepts quickly
- Team motivator
- Efficient; Punctual; Kind
- Microsoft Word
- Microsoft Excel
- Time management
- Critical thinking
- Professional communication
- Relationship building
Certification
Notary Public- Commission expires on September 2, 2025
Accomplishments
- Civilian of the Quarter 2016
- Chiefs Award of Excellence 2021
- Organize Annual Memorial Ceremony
- Organize Service Pin Awards Ceremony
- Organize Employee Recognition Ceremony
- POST certified in Background Investigations
- California Police Chief Association-Executive Assistant course
Qualifications:
- Provide excellent customer service by communicating effectively with customers, employees, vendors, business and public officials in person, on the phone and through correspondence using various software applications
- Human Resources liaison for the biggest department in the City of Oxnard with over430 employees
- Manage workers compensation claims for the Oxnard Police Department. This includes scheduling appointment for initial visit, approving testing with providers and modified duty assignments/agreements.
- Manage of30 employees that are either on modified duty or out on IOD
- Managing the FMLA requests for the department
- Provide overall program administration support including providing information to staff, assisting and or overseeing recruitment, hiring process and maintaining documents and confidential files.
- Ensuring the Police department is in compliance with Peace Officer Standards in Training (POST)
- Recruiting, testing and selection for the Oxnard Police Department
- Work with the Financial Manager on Measure O allocations, position control, payroll, labor distribution for the Oxnard Police Department
- Ensuring implementation of the City of Oxnard’s Personnel Rules and Regulations and MOU’s to the department and division employees
- Lead worker in the Personnel and Training Office at the Police Department, responsible for training the new Sergeant and Commander when their new to the unit.
Languages
English
Timeline
Administrative Assistant to the Chief of Police
Oxnard Police Department
01.2024 - Current
Administrative Services Coordinator/Supervisor
Oxnard Police Department
01.2013 - 01.2024
Administrative Secretary II
City of Oxnard Human Resources
09.2007 - 01.2013
Office Assistant II
City of Oxnard Human Resources
04.2003 - 09.2007
Bachelors of Science degree - Industrial Organizational Psychology
University of Phoenix
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