Summary
Overview
Work History
Education
Skills
References
References Available
Timeline
Generic

LAURA LAWTON

Vacaville

Summary

Dynamic professional with extensive experience in student support and administrative roles at Intercoast Colleges. Proven ability to enhance student engagement and streamline operations through exceptional communication and conflict resolution skills. Proficient in Microsoft Office and database management, consistently fostering a positive environment that promotes student success and satisfaction.

Overview

25
25
years of professional experience

Work History

Student Support

Intercoast colleges
Fairfield
11.2024 - Current
  • Provided administrative support to students and staff, ensuring the smooth delivery of student services.
  • Assisted students with onboarding, registration, financial aid coordination, and academic support needs.
  • Maintained accurate student records, and ensured confidentiality in compliance with FERPA guidelines.
  • Served as the first point of contact for student inquiries, resolving concerns, and directing them to appropriate departments.
  • Supported the Career Services and Admissions departments with scheduling, communications, and follow-up tasks.
  • Helped coordinate campus events, including orientations, job fairs, and student recognition ceremonies.
  • Tracked student attendance, progress reports, and academic performance using campus database systems.
  • Promoted a positive campus environment by fostering student engagement, and advocating for student success.

Office Manager/Executive Assistant

TruFusion Clinic
Vacaville
01.2022 - 08.2025
  • Managed the CEO’s calendar, coordinated appointments, answered calls, and handled all professional correspondence.
  • Oversaw daily clinic operations, ensuring a seamless front and back office workflow.
  • Administered and maintained sales lead software to track client inquiries and conversion metrics.
  • Handled all incoming communications, scheduled client appointments, conducted patient intakes, and reviewed consent forms.
  • Maintained and replenished office and retail inventory; managed vendor relationships, and procurement.
  • Oversaw monthly membership management, including renewals, billing, and client communication.
  • Supported the clinical team by preparing patients for procedures, including taking pre- and post-treatment vitals.
  • Provided direct medical assistant support to Registered Nurses during patient treatments.
  • Conducted timely patient follow-ups to ensure satisfaction, answer questions, and provide post-procedure guidance.
  • Planned and executed promotional events to drive brand visibility and client engagement.
  • Played a key role in the business launch—assisted with operations setup, workflow design, and process development pre-opening.

Gym Manager

Sweat Heroes
Vacaville
01.2016 - 01.2021
  • Supervised and developed a team of 10 fitness instructors, providing leadership, scheduling oversight, and performance management.
  • Coordinated group class schedules and designed effective workout plans aligned with client needs and goals.
  • Processed and managed payroll for all staff in compliance with company policies and timelines.
  • Led regular staff meetings to communicate updates, provide training, and ensure team alignment.
  • Conducted monthly client fitness assessments to track progress, set goals, and maintain engagement.
  • Managed client communications across multiple platforms, including in-person, email, phone, and text.
  • Resolved customer concerns with professionalism, aiming to enhance client satisfaction and retention.
  • Oversaw membership management and client data using the GymMaster Management System.
  • Drafted and implemented fitness programs tailored to individual client's goals.
  • Implemented strategies for increasing customer retention rates through loyalty programs.

Retail Operations Manager

Everything Green
Fairfield
01.2012 - 01.2016
  • Oversaw daily retail operations, ensuring smooth workflows, excellent customer service, and sales performance.
  • Supervised a team of five full-time employees, including hiring, training, scheduling, and performance development.
  • Managed payroll processing and maintained accurate accounting records in coordination with business goals.
  • Assisted customers in locating appropriate products, and provided education on features and benefits.
  • Maintained optimal inventory levels, conducted regular stock checks, and ensured product availability.
  • Cultivated and managed vendor relationships to ensure timely deliveries and cost-effective partnerships.

Administrative Assistant

Saint-Gobain Containers
Cordelia
01.2001 - 01.2006
  • Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable
  • Scheduling conference room usage
  • Receives, sorts, and distributes incoming mail
  • Takes inventory to replenish supplies as needed by ordering, stocking, and distribution of office, drinks and coffee supplies
  • Assist leadership in ordering meals, interview scheduling, travel arrangement coordination, celebration and engagement events etc.
  • Assists with other related clerical duties such as photocopying, filing and faxing
  • Maintain departmental office machines, equipment, and office supplies
  • Support administrative and special projects requirements, as assigned by the Plant Manager
  • Support and contribute to plant wide communication

Deans' Admission Assistant

Heald College School Of Business
Sacramento
  • Provided high-level administrative support to the Dean of Admissions, including calendar management, meeting coordination, and preparation of reports and communications.
  • Assisted in processing student applications by managing data entry, organizing applicant files, and communicating with prospective students.
  • Coordinated admissions events, such as open houses, campus tours, and information sessions, to support recruitment efforts.
  • Served as a primary point of contact for prospective students, addressing inquiries via phone, email, and in person, with professionalism and accuracy.
  • Maintained and updated applicant records in the admissions database to ensure data integrity and reporting accuracy.
  • Supported the development and execution of recruitment strategies aimed at attracting a diverse, qualified applicant pool.
  • Collaborated with cross-functional departments, including Financial Aid and Student Services, to ensure a seamless admissions process.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Organized and maintained filing systems for documents and records.

Education

Certified Holistic Life Coach -

Spencer Institute/Nesta
01.2022

Certified Personal Trainer -

National Academy of Sports Medicine (NASM)
01.2016

AAS - Business Administration

Heald College
01.2000

Skills

  • Microsoft Office
  • Excel spreadsheets
  • Conflict resolution
  • Ability to multitask
  • Multi-telephone lines
  • Nurture Ninja Software
  • Envision (MedSpa software)
  • Exceptional student support
  • Educational support strategies
  • Student discipline and support
  • Peer support
  • Engage students
  • Event planning
  • GymMaster software
  • Accounting
  • Payroll
  • Attention to detail
  • Database management
  • Student services
  • Administrative support
  • Client relationship management
  • Communication skills

References

  • Savannah Vaughan, Sweat Heroes, Front Desk Assistant Manager, 707-914-1795
  • TC Anderson, Sweat Heroes, Lead Marketing Supervisor, 916-968-2169
  • Susanne Thompson, Everything Green, Store Manager, 209-640-0147

References Available

True

Timeline

Student Support

Intercoast colleges
11.2024 - Current

Office Manager/Executive Assistant

TruFusion Clinic
01.2022 - 08.2025

Gym Manager

Sweat Heroes
01.2016 - 01.2021

Retail Operations Manager

Everything Green
01.2012 - 01.2016

Administrative Assistant

Saint-Gobain Containers
01.2001 - 01.2006

Deans' Admission Assistant

Heald College School Of Business

Certified Holistic Life Coach -

Spencer Institute/Nesta

Certified Personal Trainer -

National Academy of Sports Medicine (NASM)

AAS - Business Administration

Heald College

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LAURA LAWTON