Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
LAURA LAPOINTE

LAURA LAPOINTE

Grass Valley

Summary

Dedicated and reliable employee with a strong desire to learn and grow within a company. Highly motivated to succeed, with exceptional communication and listening skills. Compassionate Case Manager committed to achieving desired case outcomes through hard work and dedication. Offers excellent problem-solving and conflict resolution abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Case Manager 1

Hospitality House
02.2025 - Current
  • Conduct intake assessments to determine clients' documentation needs
  • Assist clients in completing applications for birth certificates, social security cards, and state IDs
  • Provide support in navigating financial assistance and fee waivers for document costs
  • Maintain accurate, confidential case notes and documentation logs
  • Monitor shelter environment for safety, cleanliness, and mindful behavior
  • Log shelter activity and guest attendance as required for reporting nd tracking

The Sweet Spot Bakery
03.2019 - Current
  • Company Overview: thesweetspotgv.com
  • Conducted regular inspections of finished products for visual appeal, taste, texture and consistency
  • Mentored junior bakers in refining their skills through hands on training
  • Ensured compliance with local health department regulations during routine inspections
  • Thesweetspotgv.com
  • Reliable employee eager to learn new things and grow in a company.
  • Dedicated and loyal oriented person who is highly motivated to succeed with excellent skills in communication and listening.

Private In-Home Caregiver

Sonia Keller
09.2017 - 03.2020
  • Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being.
  • Created personalized care plans for each client based on their individual needs and performances
  • Documented daily observations including changes in behavior and health conditions

FOH Shiftleader

Three Forks Bakery & Brewing
09.2015 - 07.2016
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and guidelines.

Bartender

Foothills Bowling Center
01.2007 - 07.2013
  • Developed strong relationships with regular customers, resulting in increased customer loyalty and repeat business
  • Assigning duties to specific employees based on role and skills, trained new and current team members on task.
  • Adhere to company policies and health and safety standards
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

ABC Bartending School -

ABC Bartending School
12.2010

Placer High School/Maidu High School - undefined

Placer High School/Maidu High School
07.2016

Skills

  • Optimistic mindset
  • Client empowerment
  • Team collaboration
  • Relationship building
  • Crisis management
  • Needs assessment
  • Emotional awareness
  • Resource identification
  • Case management
  • Client advocacy

Certification

  • CPR

Timeline

Case Manager 1

Hospitality House
02.2025 - Current

The Sweet Spot Bakery
03.2019 - Current

Private In-Home Caregiver

Sonia Keller
09.2017 - 03.2020

FOH Shiftleader

Three Forks Bakery & Brewing
09.2015 - 07.2016

Bartender

Foothills Bowling Center
01.2007 - 07.2013

Placer High School/Maidu High School - undefined

Placer High School/Maidu High School

ABC Bartending School -

ABC Bartending School

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LAURA LAPOINTE