Summary
Overview
Work History
Education
Skills
References
Timeline
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Laura Lahart

Vancouver,British Columbia

Summary

Having graduated Galway-Mayo institute of Technology with a bachelor of business in culinary arts, It is evident I am a hard working person who works well in many environments. I have ability to priorities efficiently, meet deadlines, multi-task, and work with little or no supervision. I am very competitive and seek continuous personal growth. I strive for exceptional attention to detail in everything I do.

Overview

7
7
years of professional experience

Work History

Customer Sales and Service Expert

Gulp Water Filters
  • Manage customer concerns with the goal of maintaining a positive relationship with the organization Other tasks may include sales, dealing with customer queries and also building a sense of trust with customers
  • Handled irate customers smoothly to achieve performance targets
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cheese monger

Benton Brother Fine Cheese
07.2023 - Current
  • Ensure the cheese is stored correctly and rotation of the cheese
  • Cutting, packaging, ensuring quality and freshness
  • Provide expertise on pairing cheese with other foods and beverages
  • Having a vast knowledge on over 40 cheese’s Using POS Systems
  • Customer service.

Bartender

Paddy O'kellys
07.2022 - 12.2022
  • Not only Is it just serving customers but it is ensuring customer satisfaction and an overall rememorable experience Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Chef De Partie

Hyde Bar Galway
01.2019 - 01.2021
  • In this role I have learnt - How to control the kitchen when left on my own with a junior member chef Learn more about food pricing and control of food waste I learnt how to work under pressure and at a fast pace Especially under the covid restrictions Covering around 300 people a day
  • Plated completed foods paying special attention to overall presentation and necessary garnishes
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.

Bartender/ Marketing and customer sevice.

The Olde Brewery
07.2018 - 01.2019
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer
  • Managed and executed social media strategy, coordinating posting and engagement efforts
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers
  • Developed and maintained content and communications to drive marketing campaigns, activities and events
  • Assisted in organizing promotional events
  • Helped with sales and marketing to meet business objectives through customer advocacy programs and initiatives.

Farm Laborer

Derek Lahart
05.2017 - 07.2018
  • Assisted farmers with feeding and watering plants and trees.
  • Weeded gardens with garden forks, hoes and trowels, regularly using mulch mixed in with pre-emergent to prevent weeds from germinating.
  • Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
  • Handled and moved various plants and produce using tractors and wheelbarrows.
  • Reduced waste by effectively managing resources such as water, fertilizer, and pesticides.

Education

College of Tourism & Arts, Mayo Institute of Technology
Galway, Ireland
01.2015

St Mary's College
Naas, Co. Kildare
01.2009

Mercy Convent Primary School
Naas, Co. Kildare
01.2005

Skills

  • Working in a fast pace environment
  • Teamwork
  • Compassionate and empathetic
  • Excellent Judgment
  • Well-versed in POS systems
  • Outstanding Customer Service
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Attention to Detail
  • IT Skills

References

  • Kenneth Leyden, Head Chef, Hyde Bar Galway, (087) 7586075
  • Sarah Keighrey, Supervisor, Connacht hotel, (087) 7655896
  • Managing Director, Burci Ltd., Cian@theoldebrewery.ie, 00353 86 880 7984

Timeline

Cheese monger

Benton Brother Fine Cheese
07.2023 - Current

Bartender

Paddy O'kellys
07.2022 - 12.2022

Chef De Partie

Hyde Bar Galway
01.2019 - 01.2021

Bartender/ Marketing and customer sevice.

The Olde Brewery
07.2018 - 01.2019

Farm Laborer

Derek Lahart
05.2017 - 07.2018

Customer Sales and Service Expert

Gulp Water Filters

College of Tourism & Arts, Mayo Institute of Technology

St Mary's College

Mercy Convent Primary School

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Laura Lahart