Laura Labat-Camy
Toronto,ON
Summary
- + 8 years' experience in customer relationships, in positions such as manager of a team of receptionists and animators.
- +1 year in human resources in the management, control and recruitment department.
- I'm looking for a position specializing in human resources.
Overview
9
9
years of professional experience
Work History
Management Control and HR Intern
L'EPSMR/CHOR
09.2023 - 11.2023
- Creation of an organizational model to assess staffing requirements
- Use of Excel software for data management
- Participated in 5 recruitment interviews
- Participated in 10 company strategy meetings
Customer Manager
Nouloutou
07.2022 - 03.2023
- Handling of 1,000 telephone calls with customers and service providers: insurance companies, garages, etc.
- Handling around 1,000 incidents by e-mail, providing solutions: listening, reimbursements, discounts.
Receptionist Supervisor
Hôtel Le Ness By D Ocean ****
05.2021 - 02.2022
- Reception and customer care: +1000
- Management and organization of 20 seminars for 10 to 50 people
- Drawing up and monitoring schedules and procedures to be followed
- Handled 10 conflicts, both with customers and within the reception team
Receptionist
Kyriad Prestige **** - Le Matisse ***
09.2018 - 03.2021
- Welcoming customers to the hotel, bar and restaurant: +1,000 customers
- Set-up and management of breakfast, bar and restaurant reception areas
- Reception of 70 orders and management of deliveries et gestion des livraisons
- Organization and coordination of 10 seminars for 5 to 50 people
Kids & Teens Club Manager
Camping Les Embruns **** - Hôtel ****
03.2016 - 08.2018
- Design, implementation and animation of programs and activities for 3/17 year-olds
- Management of the children's animation team: 6 people
- Managed +15 conflicts within the animation team and with parents
- Organized and supervised +25 sports activities for adults
Au Pair Girl
Au Pair in America
12.2014 - 08.2015
- Responsible for 4 children aged 5 to 10, from breakfast to dinner.
- Organization and supervision of their extra-curricular activities
- Completed 24 English courses over 6 months
Education
Bachelor Responsable in Human Resources - Bac + 3
Studi
06.2024
Test of English For International Communication -
TOEIC
01.2021
Diplôme Animator Specific Kids & Teens -
Look Voyages - Ecole The Village
01.2016
BTS Tourism - Bac + 2
Lycée Marie Curie
Tarbes, France01.2014
Bac Science & Technology of Gestion, Spe Marketing -
Lycée Louis Barthou
Pau, France06.2012
Brevet D'Aptitude Aux Fonctions D'Animateur -
BAFA
Pau, France01.2011
Skills
- Organized, Rigorous and quick to adapt
- Excellent customer relations
- Team management
- Software and formats mastered: Excel, Word, Docs, PDF, Google Drive
- French: Native language
- English : Good comprehension & writing abilities
- Spanish : Comprehension & writing
Timeline
Management Control and HR Intern
L'EPSMR/CHOR
09.2023 - 11.2023
Customer Manager
Nouloutou
07.2022 - 03.2023
Receptionist Supervisor
Hôtel Le Ness By D Ocean ****
05.2021 - 02.2022
Receptionist
Kyriad Prestige **** - Le Matisse ***
09.2018 - 03.2021
Kids & Teens Club Manager
Camping Les Embruns **** - Hôtel ****
03.2016 - 08.2018
Au Pair Girl
Au Pair in America
12.2014 - 08.2015
Bachelor Responsable in Human Resources - Bac + 3
Studi
Test of English For International Communication -
TOEIC
Diplôme Animator Specific Kids & Teens -
Look Voyages - Ecole The Village
BTS Tourism - Bac + 2
Lycée Marie Curie
Bac Science & Technology of Gestion, Spe Marketing -
Lycée Louis Barthou
Brevet D'Aptitude Aux Fonctions D'Animateur -
BAFA