LAURA KIM
Toronto,ON
Summary
Energetic and personable retail and hospitality professional with proven experience in delivering exceptional service, driving sales, and building lasting customer relationships. Recognized for reliability, adaptability, and teamwork, consistently supporting company goals and exceeding performance targets. Bilingual in English and Korean, skilled at assisting diverse customer populations in fast-paced, high-volume environments.
Overview
10
10
years of professional experience
Work History
Sales Representative
L'amour Beauty & Life
Toronto, ON
09.2025 - Current
- Delivered personalized beauty consultations to an average of 40–50 diverse clients per day, boosting customer satisfaction and encouraging repeat purchases.
- Consistently achieved or exceeded weekly sales targets by 10–15% through consultative selling and strategic promotion of featured products.
- Drove product awareness by educating clients on Asian cosmeceuticals and trending beauty items, contributing to a 15% increase in category sales during promotions.
- Supported daily store operations, including restocking 200+ SKUs per shift and maintaining visually appealing displays, leading to higher product engagement.
- Built strong customer relationships, with a growing base of loyal, returning clients representing up to 45% of personal sales volume.
- Partnered with cross-functional team members to optimize store performance while independently managing stockroom logistics and floor operations.
Sales Associate
Toronto Harbour Tours
Toronto, ON
05.2019 - 08.2019
- Accelerated weekly team revenue by $12,250 on average through enhanced product presentations and collaborative sales strategies.
- Delivered exceptional service to 200+ customers per day, advising on optimal purchases and building customer trust and loyalty.
- Developed a pipeline of potential customers, ensuring sales goals were consistently met or exceeded.
- Trained incoming staff on company practices, sales strategies, and procedures, maximizing team productivity.
- Conducted cost-benefit and needs analyses for prospective customers, optimizing sales and cross-selling additional products.
- Managed end-of-day bookkeeping, documenting sales, returns, and inventory to support key financial reporting.
Guest Admissions, Retail Sales Cashier
Safari Niagara
Stevensville, ON
06.2018 - 08.2018
- Processed admissions and payments for up to 5,000 guests daily, handling memberships, group arrivals, and service inquiries efficiently.
- Supported management and cross-functional teams with administrative tasks to streamline daily operations.
- Maintained awareness of promotions and processed 20+ ticket types to ensure smooth customer interactions.
- Improved inventory efficiency by 20% through reorganizing supplies and maintaining accurate POS records.
- Enhanced operational efficiency by restocking merchandise and supplies during slower periods.
- Anticipated customer needs and implemented performance improvement strategies to deliver high-quality service.
Sandwich Artist
Subway
Fort Erie, ON
03.2018 - 05.2018
- Delivered friendly, efficient service while accurately taking and preparing customer orders, promoting menu items and daily specials.
- Operated cash register and POS system with precision, ensuring fast and accurate transactions.
- Maintained clean, organized workstations and adhered to food safety standards in a high-volume environment.
Busser, Hostess
Buffalo Canoe Club
Fort Erie, ON
05.2017 - 12.2017
- Supported front-of-house operations by preparing dining areas and assisting servers to ensure smooth guest experiences.
- Anticipated and responded to guest needs, clearing tables, refilling drinks, and maintaining a welcoming environment.
- Collaborated with team members to optimize workflow, improve efficiency, and uphold service standards during busy shifts.
- Reset and cleaned tables quickly to prepare for new customers.
Cashier, Sales Floor Attendant
Sherkston Supermart
Sherkston, ON
06.2016 - 09.2017
- Welcomed and assisted customers, responding promptly to inquiries and providing exceptional service.
- Operated cash register and processed multiple payment methods accurately, maintaining balanced cash drawers.
- Supported sales floor operations, including product restocking, merchandise organization, and inventory management.
Education
BComm - Business Management
Toronto Metropolitan University
Toronto, ON01-2023
Skills
- Customer Service & Guest Relations
- Problem Solving & Conflict Resolution
- Retail Sales & Upselling
- Team Collaboration & Communication
- Sales Expertise & Goal Orientation
- Time Management & Multitasking
- Adaptability & Reliability
- Cash Handling & POS Systems
- Inventory & Merchandise Display
- Bilingual: English & Korean
- Product Knowledge & Needs Assessment
- Flexible Availability (Evenings, Weekends, Holidays)
Timeline
Sales Representative
L'amour Beauty & Life
09.2025 - Current
Sales Associate
Toronto Harbour Tours
05.2019 - 08.2019
Guest Admissions, Retail Sales Cashier
Safari Niagara
06.2018 - 08.2018
Sandwich Artist
Subway
03.2018 - 05.2018
Busser, Hostess
Buffalo Canoe Club
05.2017 - 12.2017
Cashier, Sales Floor Attendant
Sherkston Supermart
06.2016 - 09.2017
BComm - Business Management
Toronto Metropolitan University