Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Kehler

Medical Office Assistant
Steinbach,MB

Summary

Laura is an accomplished Medical Office Admin at SRSS Health Clinic who is adept in healthcare administration and office management. Highly skilled and enthusiastic professional with more than 12 years of experience in various medical office positions. Well-spoken with outstanding computer, phone and email communication skills. Excelling in patient care demonstrating compassion and effective communication, significantly improving patient experiences. Proficient in schedule coordination, resource allocation, and office supply inventory management. Successful in overseeing scheduling and appointment coordination, enhancing office productivity by efficiently multitasking.

Overview

9
9
years of professional experience

Work History

Medical Office Admin/Reception, SRSS Health Clinic

Steinbach Family Medical
11.2016 - Current
  • Created welcoming and safe atmosphere by greeting patients warmly upon arrival, handling sensitive situations compassionately, and assisting patients during registration process, answering questions as needed.
  • Provided supportive waiting room care, promptly addressing concerns, triaging to appropriate clinicians, medical or other support staff while maintaining a positive environment
  • Maintained clean reception area, creating a comfortable environment for patients and visitors alike
  • Directed patients to exam rooms, collecting and documenting medical information such as height, weight, blood pressure and assisting with lab collection and processing.
  • Increased office productivity by multitasking efficiently, handling multiple responsibilities simultaneously
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays reducing wait times for patients through effective appointment scheduling.
  • Managed master calendars by scheduling, rescheduling, and cancelling patient appointments for respective medical staff and support clinicians, following up with reminder texts, emails or phone calls
  • Facilitated smooth workflow within SRSS Health Clinic by communicating effectively between Health Clinic staff members, SRSS staff, clinicians, and partner providers.
  • Assisted in inventory management for office, medical, reproductive and provincial vaccine supplies, ensuring adequate stock levels were maintained at all times.
  • Placed new supply orders, sanitized, restocked, and organized exam rooms sterilizing and maintaining medical equipment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Maintained strict confidentiality of patient information, adhering to PHIA regulations and protecting privacy rights.
  • Managed efficient flow of medical records by confirming information accuracy, scanning documents into CHR medical records system, and securely storing physical copies.
  • Supported other administrative tasks such as data entry, document preparation and meeting coordinating
  • Responsible for creation and distribution of advertising and promotional materials
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.

Medical Receptionist

Steinbach Family Medical
06.2015 - 11.2016
  • Managed multi-line phone system managing high call volumes directing calls to appropriate departments, scheduling appointments, handling patient inquiries while maintaining a polite and professional demeanor.
  • Relayed care and medication advice to patients to relieve physicians during peak hours
  • Pleasantly greeted patients for patient check-in ensuring accurate record-keeping by diligently updating patient information
  • Used “Jonoke” and “InputHealth CHR” to schedule appointments for doctor visits and procedures
  • Adhered to strict PHIA guidelines to protect patient privacy.
  • Assisted with medical coding and billing tasks expediting claims processing by accurately updating ICD-10 codes in accordance with changes in diagnosis or treatment plans from physicians’ notes
  • Completed and sent out patient referrals to other medical specialists
    Drug and Alcohol Collections Administrator collecting breath, urine, and oral fluid specimens following standard chain of custody protocols
  • Assisted with data entry ensuring electronic files are uploaded and processed accurately

Education

Steinbach Regional Secondary
Steinbach, MB
05.2001 -

Skills

Healthcare Administration

  • Patient Care Coordination

  • Scheduling Management

  • Inventory Maintenance

  • Teamwork and Collaboration

  • Multitasking

  • Excellent Communication

  • Microsoft Office

    • References

    Christy Seniuk RN(NP) SRSS Health Clinic

    Southern Health Santé-Sud

    204-392-2969

    seniuk2002@shaw.ca


    Brenda Schoenborn RN(NP) SRSS Health Clinic

    Southern Health Santé-Sud

    204-799-4650

    brendachriss67@gmail.com


    Sherry Bestvater - Principal

    Steinbach Regional Secondary School

    204-326-6426

    sbestvater@hsd.ca




    Timeline

    Medical Office Admin/Reception, SRSS Health Clinic

    Steinbach Family Medical
    11.2016 - Current

    Medical Receptionist

    Steinbach Family Medical
    06.2015 - 11.2016

    Steinbach Regional Secondary
    05.2001 -

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