Laura Johnston
Toronto,ONT
Summary
With over 15 years of experience, I'm a friendly and dedicated team player who's always up for a challenge. A true hard worker, I approach tasks with enthusiasm and an eagerness to learn. My commitment to both personal growth and contributing to the team's success is unwavering. With a positive attitude and dedication to adding to my repertoire, I'm excited to continue making a positive impact while embracing new opportunities.
Overview
10
10
years of professional experience
Work History
Bar Tender
Honeycomb Hospitality
2018.11 - 2022.07
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained relationships with VIP clients, as well as regular guests to maximize the guest experience.
- Worked at multiple venues across the company to help management with scheduling
- Worked as a part of a team, participated in monthly meetings to help keep business fresh and provide new ideas on how to better the overall customer experience as well as maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bar Tender
The Parlour/ Deer Lady
2022.10 - 2023.04
Bar Tender
Concorde
2018.07 - 2023.07
Worked Calgary Stampede every July from 2018-2023
Bar Tender
INK Entertainment
2014.05 - 2018.11
- Working n a fast-paced environment, selling upwards of 6000$ a night (highest personal sales of 17k)
- Maintaining order of patrons at bar, acknowledging guests as they wait
- Offering great customer service in a timely, efficient manner
- Opening and closing counts
- Ensuring all guests receive top customer service
VIP Bar Tender
Ocean Beach Club Ibiza
2013.04 - 2014.10
Education
NFPA 1001&1002, Hazmat 472 -
SouthWest Fire Academy
Barrie, ON03.2023
Business Marketing Diploma - Marketing
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2015
Skills
- Excellent at upselling, excels in high volume environment
- Friendly, enthusiastic and fast learner
- Collaborative team player
- High attention to detail
- Excellent in customer relations
- Ability to remain calm and composed in high stress situations
- Adaptable in most situations, excellent problem solver
- Proficient in Word and Excel
- Strong desire to learn
Timeline
Bar Tender
The Parlour/ Deer Lady
2022.10 - 2023.04
Bar Tender
Honeycomb Hospitality
2018.11 - 2022.07
Bar Tender
Concorde
2018.07 - 2023.07
Bar Tender
INK Entertainment
2014.05 - 2018.11
VIP Bar Tender
Ocean Beach Club Ibiza
2013.04 - 2014.10
NFPA 1001&1002, Hazmat 472 -
SouthWest Fire Academy
Business Marketing Diploma - Marketing
Sheridan College Institute of Technology And Advanced Learning
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