Summary
Overview
Work History
Skills
Timeline
Generic

Laura Jodoin

Niagara Falls

Summary

Proven expertise in maintaining pristine environments and enhancing guest satisfaction, demonstrated during my employment at Hilton. Skilled in vacuuming, sweeping, and customer service, I significantly increased room availability. My adaptability and teamwork led to improved efficiency and repeat business, showcasing a commitment to excellence and hospitality.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings.

Overview

27
27
years of professional experience

Work History

Superintendent/Janitorial Cleaner

Shabri Properties Inc.
10.2023 - Current
  • Maintain the cleanliness of 3 apartment buildings
  • Report any issues to property managers
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Used time management and efficient cleaning methods to meet deadlines.

Housekeeping and Laundry Attendant

Koa Campgrounds
06.2021 - 10.2024
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Worked effectively in fast-paced environments.

Cashier

Avondale
06.2023 - 07.2023
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Housekeeper

Skyline Hotel
04.2023 - 07.2023
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Changed bed linens and collected soiled linens for cleaning.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Housekeeper

Marriot Hotel
10.2021 - 03.2023
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Changed bed linens and collected soiled linens for cleaning.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Housekeeper

Hilton
07.2010 - 06.2021
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Changed bed linens and collected soiled linens for cleaning.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Bingo Runner

Skyway Bingo [closed]
02.1998 - 03.2000
  • Played an instrumental role in maintaining a safe gaming environment by promptly reporting any suspicious activities or safety concerns to management.
  • Increased repeat business by building rapport with regular patrons, remembering their preferences, and providing personalized service.
  • Showcased strong adaptability skills when transitioning between different roles, such as bingo caller, runner, and cashier, during high-demand periods.
  • Demonstrated strong attention to detail when verifying winners'' identification documents before distributing prizes as per company policy.

Skills

  • Teamwork
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Bed making proficiency
  • Hospitality background
  • Cash handling
  • Money handling

Timeline

Superintendent/Janitorial Cleaner

Shabri Properties Inc.
10.2023 - Current

Cashier

Avondale
06.2023 - 07.2023

Housekeeper

Skyline Hotel
04.2023 - 07.2023

Housekeeper

Marriot Hotel
10.2021 - 03.2023

Housekeeping and Laundry Attendant

Koa Campgrounds
06.2021 - 10.2024

Housekeeper

Hilton
07.2010 - 06.2021

Bingo Runner

Skyway Bingo [closed]
02.1998 - 03.2000

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Laura Jodoin