CARLOS CONTRERAS
Gatineau,QC
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Assistant Manager
A&W Food services of Canada Inc
08.2021 - Current
- Integrated service and team management strategies to boost business profits, in the previous year, our store experienced a noteworthy 30% upsurge in profit.
- Introduced new methods, practices, and systems to reduce turnaround time E.g. prioritize tasks, setting realistic deadlines, having an effective communication, doing more training, using technology and tools that company provide us.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction, implementing Key Performance Indicators (KPIs) such as first response time, resolution time and customer satisfaction enhancing Customer Service to Foster Loyalty and frequency of in-Store visits.
- The diligent oversight of store inventory and meticulous tracking of orders resulted in a remarkable reduction of waste levels by nearly 35% last year.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted with new hire processing and existing training programs.
- Worked with colleagues to create prototypes for designs and training materials.
General Manager
SOUL RESTAURANTS CANADA INC
06.2017 - 06.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- In 2018 store lost 100k in profits, I cut that down by half, even though store was closed for 5 weeks, it took 8 weeks to get store to moderate level of operations after my arrival,now on the profit is 90k.
- Sales to plan, 153% up over last year.
- Couched MODS on waste control and accuracy with inventory counts.
- Monitored and reported budgetary discrepancies.
- Lead cost reduction efforts for labour and food.
- Improved speed of service at the drive thru and the aggregators (UBER EATS, SKIP THE DISHES, DOORDASH)
- Analyzed inventory metrics to identify strengths, weaknesses and areas ripe for upgrading.
- Improved the atmosphere in the store by coaching recognizing team, this reduced the amount of no shows or sick calls.
- Implement the use of management projection and control to do not run out of the product.
- Crated a schedule based on the needs of the store.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external customer.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Restaurant General Manager
Tim Hortons
03.2013 - 05.2017
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly revenues and expenses.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
Administration Manager
TBWA COLOMBIA S.A.S
01.2010 - 01.2012
- Structuring and controlling the administrative area, and maintenance of the physical facility of the office in Bogota
- preparing Reports for payroll liquidation
- Petty cash, credit card and corporate check book administration
- Supported Senior/Executive staff
- Coordinated travel arrangement, agenda, schedule, meetings
- Preparing regional meeting logistics
- Manager account payable and account receivable
- Liaised with external vendors, commercial banks institutions as required
- Responsible for office management including facility maintenance, general services and IT support
- Managed confidential information as needed
Education
BA - Business Administration
La Salle University
Bogota02.2013
Skills
- Very analytic in problem and conflict solving
- Interpersonal skills
- Forward planning and strategic thinking
- Employee Development
- Deadline-Oriented
- Accuracy and Precision
Timeline
Assistant Manager
A&W Food services of Canada Inc
08.2021 - Current
General Manager
SOUL RESTAURANTS CANADA INC
06.2017 - 06.2021
Restaurant General Manager
Tim Hortons
03.2013 - 05.2017
Administration Manager
TBWA COLOMBIA S.A.S
01.2010 - 01.2012
BA - Business Administration
La Salle University
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