Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Jessome

Woodstock ,ON

Summary

Precise and thorough individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in a fast-paced environment. Committed to continuous learning and growth within the company.

Overview

21
21
years of professional experience

Work History

Ward Clerk

Woodstock General Hospital
11.2023 - Current
  • Managed patient records and ensured accurate data entry in electronic health systems.
  • Assisted healthcare staff with administrative tasks to improve workflow efficiency.
  • Coordinated appointment scheduling and maintained calendar for medical professionals.
  • Delivered exceptional customer service by addressing patient inquiries and concerns promptly.
  • Provided training for new clerical staff on office procedures and software tools.
  • Organized paperwork for doctors, nurses, and patients.
  • Completed staffing and scheduling tasks to ensure the units were properly staffed daily.

Server

Kelseys Original Roadhouse
09.2004 - Current
  • Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, maintaining accuracy and attention to detail during peak hours.
  • Collaborated with kitchen staff to streamline order processing, reducing wait times for customers.
  • Trained new team members on service standards, menu knowledge, and operational procedures.

Accident Benefits Adjuster

Aviva Canada
04.2015 - 10.2018
  • Evaluated accident claims to determine eligibility for benefits based on policy guidelines.
  • Collaborated with legal teams to gather necessary documentation and support case resolutions.
  • Managed complex cases, ensuring compliance with regulatory requirements throughout the claims process.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Maintained a high level of professionalism and confidentiality when handling sensitive information pertaining to claimants'' medical history, financial status, and personal circumstances.
  • Assisted policyholders in understanding their coverage, guiding them through the claims process for efficient resolution.

Accident Benefits Adjuster

Gore Mutual Insurance
08.2007 - 04.2015
  • Worked within HCAI system to facilitate treatment plans for approval/denial within implemented timelines.
  • Negotiated claim file settlement agreements to resolve disputes.
  • Conducted day-to-day administrative tasks to maintain information, files and process paperwork.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Examined claims forms and other medical records to determine insurance coverage.
  • Reviewed claims on regular basis to maintain proper reserves.

Education

No Degree - CIP

Insurance Institute of Canada
Kitchener, ON

Computer Technician And Network Administrator - Information And Computer Systems

EBCI(Eastern Business Computer Institute)
Moncton, NB
06-1999

High School Diploma -

Bathurst High School
Bathurst, NB
06-1998

Skills

  • Time management and prioritizing work flow
  • Excellent customer service
  • Problem-solving techniques
  • Ability to work and learn multiple computer programs
  • Able to multitask and adapt to change

Timeline

Ward Clerk

Woodstock General Hospital
11.2023 - Current

Accident Benefits Adjuster

Aviva Canada
04.2015 - 10.2018

Accident Benefits Adjuster

Gore Mutual Insurance
08.2007 - 04.2015

Server

Kelseys Original Roadhouse
09.2004 - Current

No Degree - CIP

Insurance Institute of Canada

Computer Technician And Network Administrator - Information And Computer Systems

EBCI(Eastern Business Computer Institute)

High School Diploma -

Bathurst High School

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Laura Jessome