Laura Jessome
Woodstock ,ON
Summary
Precise and thorough individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in a fast-paced environment. Committed to continuous learning and growth within the company.
Overview
21
21
years of professional experience
Work History
Ward Clerk
Woodstock General Hospital
11.2023 - Current
- Managed patient records and ensured accurate data entry in electronic health systems.
- Assisted healthcare staff with administrative tasks to improve workflow efficiency.
- Coordinated appointment scheduling and maintained calendar for medical professionals.
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly.
- Provided training for new clerical staff on office procedures and software tools.
- Organized paperwork for doctors, nurses, and patients.
- Completed staffing and scheduling tasks to ensure the units were properly staffed daily.
Server
Kelseys Original Roadhouse
09.2004 - Current
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and attention to detail during peak hours.
- Collaborated with kitchen staff to streamline order processing, reducing wait times for customers.
- Trained new team members on service standards, menu knowledge, and operational procedures.
Accident Benefits Adjuster
Aviva Canada
04.2015 - 10.2018
- Evaluated accident claims to determine eligibility for benefits based on policy guidelines.
- Collaborated with legal teams to gather necessary documentation and support case resolutions.
- Managed complex cases, ensuring compliance with regulatory requirements throughout the claims process.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Maintained a high level of professionalism and confidentiality when handling sensitive information pertaining to claimants'' medical history, financial status, and personal circumstances.
- Assisted policyholders in understanding their coverage, guiding them through the claims process for efficient resolution.
Accident Benefits Adjuster
Gore Mutual Insurance
08.2007 - 04.2015
- Worked within HCAI system to facilitate treatment plans for approval/denial within implemented timelines.
- Negotiated claim file settlement agreements to resolve disputes.
- Conducted day-to-day administrative tasks to maintain information, files and process paperwork.
- Maintained contact with claimants and attorneys to determine treatment status.
- Examined claims forms and other medical records to determine insurance coverage.
- Reviewed claims on regular basis to maintain proper reserves.
Education
No Degree - CIP
Insurance Institute of Canada
Kitchener, ONComputer Technician And Network Administrator - Information And Computer Systems
EBCI(Eastern Business Computer Institute)
Moncton, NB06-1999
High School Diploma -
Bathurst High School
Bathurst, NB06-1998
Skills
- Time management and prioritizing work flow
- Excellent customer service
- Problem-solving techniques
- Ability to work and learn multiple computer programs
- Able to multitask and adapt to change
Timeline
Ward Clerk
Woodstock General Hospital
11.2023 - Current
Accident Benefits Adjuster
Aviva Canada
04.2015 - 10.2018
Accident Benefits Adjuster
Gore Mutual Insurance
08.2007 - 04.2015
Server
Kelseys Original Roadhouse
09.2004 - Current
No Degree - CIP
Insurance Institute of Canada
Computer Technician And Network Administrator - Information And Computer Systems
EBCI(Eastern Business Computer Institute)
High School Diploma -
Bathurst High School