Laura Incardone
Encinitas
Summary
Results-oriented hospitality professional with a strong track record in revenue generation and team development. Skilled in optimizing operational efficiency, enhancing guest satisfaction, and ensuring compliance with health standards. Adept at leveraging data-driven insights to improve service quality and profitability.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Mastro's Ocean Club
San Diego
01.2026 - Current
- Coordinated public off-site and private dining events to ensure high-quality guest experiences.
- Ensure seamless service through close attention to detail, and engagement with guests.
- Maintain the highest standards of restaurant cleanliness.
- Control labor costs on a day to day basis to meet strict budgets.
- Led two departments within 2 months to enhance operational efficiency.
- Promoted ambassador program through regular visits to local hotels and luxury condominiums.
Senior Manager
PF Chang's
Carlsbad
01.2021 - 01.2025
- Designed and implemented formal training paths that developed internal talent, advancing 3 supervisors to management roles.
- Cut labor costs by 2% by aligning staffing with peak traffic trends and building a smart, data-driven scheduling strategy.
- Oversaw inventory and liquor orders, auditing supplier invoices to ensure accuracy, prevent overcharges, and control costs.
- Reduced liquor loss by 5% by implementing jigger use, training staff on pour control, and tracking spills with audits.
- Introduced new operational procedures that minimized guest order errors and reduced unnecessary food and beverage comps.
- Led community partnerships and engaged with guests through networking events, increasing visits and loyal guest traffic.
- Maintained digital and manual food safety records to ensure compliance with health codes and inspections.
Restaurant Manager
Stone Brewing Co.
San Diego
01.2013 - 01.2020
- Opened and operated San Diego's largest restaurant, generating $1M+ in monthly revenue and managing 100+ staff daily.
- Managed labor and food costs through forecasting, real-time tracking, and supervision of front and back-of-house teams, ensuring profitability.
- Maintained full health and sanitation compliance, receiving perfect health inspection scores throughout tenure.
- Built comprehensive policies, SOPs, training systems, and onboarding programs to support operations and reduce turnover.
- Recruited, trained, and developed service professionals, enhancing guest satisfaction and operational efficiency.
- Resolved complex service issues with speed and professionalism, driving repeat business and reducing guest complaints.
- Collaborated with executive leadership on monthly goals, marketing strategies, and menu development, contributing to revenue growth.
Skills
- Restaurant and inventory management
- Profit and loss oversight
- Cost control strategies
- Labor optimization techniques
- Scheduling efficiency
- Food safety compliance
- Team leadership development
- Training and development
- Guest relations management
- Product quality assurance
Timeline
Restaurant Manager
Mastro's Ocean Club
01.2026 - Current
Senior Manager
PF Chang's
01.2021 - 01.2025
Restaurant Manager
Stone Brewing Co.
01.2013 - 01.2020