Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Laura Imiolo

Saint John

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

Lifeguard 1

City of Hamilton
06.2022 - 09.2025
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Duty Guard/Instructor Guard

City of Hamilton
09.2004 - 06.2022
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Robot Operator

Maple Leaf Foods
04.2021 - 07.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.

Sales Associate

Northern Reflections
11.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Ancaster High School
Ancaster, ON

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Leadership qualities
  • Public safety
  • Team bonding
  • Complex Problem-solving
  • Training and mentoring

Accomplishments

  • Selected as mentor/trainer for new hires.
  • Successfully led swim training classes for participants of various ages.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently achieve deadlines and optimize workflow through efficient team collaboration.
  • Improved customer satisfaction by resolving issues in a timely manner.
  • Pitch in to assist team members during times of unexpected high volume to optimize efficiency.

Languages

English
Full Professional
French
Limited Working

Timeline

Lifeguard 1

City of Hamilton
06.2022 - 09.2025

Robot Operator

Maple Leaf Foods
04.2021 - 07.2021

Sales Associate

Northern Reflections
11.2020 - 04.2021

Duty Guard/Instructor Guard

City of Hamilton
09.2004 - 06.2022

High School Diploma -

Ancaster High School

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Laura Imiolo