Laura Huybers
Dental Office Housekeeping
Komoka,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Overview
4
4
years of professional experience
Work History
Benefits Customer Service Representative
Hamilton Management Group
09.2023 - Current
- Training and self study for position, preparing for LLQP exam and Provincial licensing exam.
- Responding to customer requests for products, services, and company information.
- Answering incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documentation of customer interactions and transactions for accurate, up-to-date records.
- Field customer complaints, escalating complex issues to management for resolution.
Massage Therapist
Laura Huybers
11.2020 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Offered aromatherapy as part of massage treatments.
Dental Office Housekeeping
Dr. Khaled Khorshed
10.2019 - Current
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping to specific shifts and room blocks based on abilities and daily requirements.
Level II Dental Assistant/Receptionist
Expressions Dental Centre
09.2019 - 07.2021
- Cleaned and sanitized dental tools, trays, instruments, equipment, and surfaces for clean dental office setting and patient safety, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties. Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines. Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared patient x-rays and images for dentist review. Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Level II Dental Assisting Program - Level II Dental Assistant
Fanshawe College of Applied Arts And Technology
London, ONDiploma - Human Services Foundation
Fanshawe College of Applied Arts And Technology
London, ONOntario Secondary School Diploma - High School
St. Thomas Aquinas Catholic High School
London, ONSkills
- Staff Evaluations
- Job Description Development
- Records Maintenance
- Compensation Structuring
- Dependable and Responsible
- Data Management
- Decision-Making
- Attention to Detail
- Compliance Reporting
- Regulatory Compliance
- Interpersonal Communication
- Benefits Administration
- Compensation Analysis
- Talent Recruitment
- Supervision and Leadership
- Clerical Support
- Verbal Communication
- Social Perceptiveness
- Problem-Solving
Timeline
Benefits Customer Service Representative
Hamilton Management Group
09.2023 - Current
Massage Therapist
Laura Huybers
11.2020 - Current
Dental Office Housekeeping
Dr. Khaled Khorshed
10.2019 - Current
Level II Dental Assistant/Receptionist
Expressions Dental Centre
09.2019 - 07.2021
Level II Dental Assisting Program - Level II Dental Assistant
Fanshawe College of Applied Arts And Technology
Diploma - Human Services Foundation
Fanshawe College of Applied Arts And Technology
Ontario Secondary School Diploma - High School
St. Thomas Aquinas Catholic High School
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