Summary
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Laura Huntley

Nanaimo,BC

Summary

Highly organized and motivated customer service specialist with a focus on building positive relationships and achieving customer satisfaction.

Work History

CUSTOMER SERVICE

Booster Juice
  • Strong background in customer relationship management, ensuring satisfaction and loyalty through effective communication and problem-solving
  • Proven track record of meeting and exceeding sales targets by building rapport with customers and delivering exceptional service
  • Proficient in utilizing CRM systems to track customer interactions, manage complaints, and follow up on inquiries
  • Skilled in multitasking and prioritizing tasks to deliver high-quality service and ensure customer satisfaction

CUSTOMER SERVICE

Home Hardware
  • Proven track record of meeting and exceeding sales targets by building rapport with customers and delivering exceptional service
  • Provided product recommendations and assistance to customers
  • Built and maintained positive relationships with customers to ensure satisfaction
  • Handled escalated customer complaints with professionalism and diplomacy

SALES ASSOCIATE

Homesence
  • Extensive experience in retail customer service, providing support and assistance with product inquiries, returns, and exchanges
  • Proficient in utilizing CRM systems to track customer interactions, manage complaints, and follow up on inquiries
  • Managed customer inquiries and complaints in a timely and professional manner
  • Demonstrated strong communication skills in engaging with customers and providing product recommendations

CUSTOMER SERVICE

KFC/Taco Bell
  • Skilled in multitasking and prioritizing tasks to deliver high-quality service and ensure customer satisfaction
  • Proficient in handling high volume of customer orders and inquiries in a fast-paced environment
  • Skilled in operating cash register and processing transactions accurately
  • Experienced in upselling and promoting menu items to increase sales

Education

High School -

Wellington Secondary

Skills

  • Communication
  • Problem-solving
  • Customer service
  • Attention to detail
  • Time management
  • Teamwork
  • Adaptability
  • Delivers exceptional customer service
  • Customer service monitoring
  • Inbound customer service
  • Customer service abilities

LANGUAGES

English | Native

Timeline

CUSTOMER SERVICE

Booster Juice

CUSTOMER SERVICE

Home Hardware

SALES ASSOCIATE

Homesence

CUSTOMER SERVICE

KFC/Taco Bell

High School -

Wellington Secondary
Laura Huntley