Laura Hovhannisyan
Sun Valley
Summary
A results driven student, pursuing opportunities. Dynamic and detail-oriented professional with extensive experience at Medical establishments. Proven ability in customer service and effective communication, ensuring seamless patient interactions. Skilled in managing electronic health records and verifying insurance eligibility, contributing to enhanced operational efficiency. Trilingual in Spanish, English, and Armenian, fostering inclusive patient and client care. I aim to utilize my practical experience from the clinic setting to cultivate a stronger approach to any circumstance. I have excelled at fostering strong relationships with patients, clients, and colleagues, contributing to a collaborative work environment in all fields.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Specialty Eye Care Medical Center
05.2025 - Current
- Greeted patients and visitors, ensuring positive first impressions.
- Managed appointment scheduling using electronic health record systems.
- Answered multiline phone system, providing information and directing calls efficiently.
- Processed patient intake forms accurately to maintain data integrity.
- Helped medical technicians when necessary
- Checked insurance eligibility, authorizations, and referral's.
- Ensured patients were well informed on maintenance of the eye after procedures, or surgery of the eye.
Medical Administrative Assistant
Enhance Audiology
05.2024 - 10.2024
- Managed patient scheduling using electronic health record systems.
- Assisted in maintaining accurate medical records and documentation.
- Coordinated communication between patients and healthcare providers efficiently.
- Processed insurance and verified patient eligibility promptly.
- Answered phones, scheduled appointments, and provided general information to callers.
- Processed referrals from primary care physicians and ENT specialists.
- Entered patient demographic information into Blueprint database.
- Provided administrative support to clinical staff as needed.
- Ensured that patients received accurate and professional translations regarding proper hearing aid use and maintenance.
Education
High School Diploma -
Pasadena City College
Pasadena, California, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Trilingual, Spanish, English, and Armenian
- Organizational skills
- Effective Verbal and Written Communication
- Skilled in Resolving Issues
- Excellent telephone etiquette
- Case history documentation
Languages
Spanish
English
Armenian
Timeline
Front Desk Receptionist
Specialty Eye Care Medical Center
05.2025 - Current
Medical Administrative Assistant
Enhance Audiology
05.2024 - 10.2024
High School Diploma -
Pasadena City College