Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Laura Hergert

Ottawa,ON

Summary

Dependable individual with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's Canada
Ottawa, ON
05.2021 - 05.2023
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Pool Attendant

South Village Owners Association
Ottawa, ON
05.2020 - 09.2020
  • Provided education about COVID-19 prevention, transmission, and safety measures.
  • Assisted swimmers with pool rules and regulations.
  • Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
  • Ensured safety of guests by enforcing all safety policies and practices.
  • Prepared reports on pool usage and related incidents.
  • Inspected equipment regularly to ensure proper functioning.
  • Maintained records of chemical levels in the pool according to health standards.

Education

Bachelor of Arts - Sociology

Trent University
Peterborough, ON
04-2027

Skills

  • Menu Memorization
  • Cash Handling
  • Payment Processing
  • Cleaning And Sanitation
  • Food Safety Understanding
  • Safe Food Handling
  • Customer Assistance
  • Drive-Thru Operations

Languages

English
Professional
French
Elementary

References

References available upon request.

Timeline

Crew Member

McDonald's Canada
05.2021 - 05.2023

Pool Attendant

South Village Owners Association
05.2020 - 09.2020

Bachelor of Arts - Sociology

Trent University

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Laura Hergert