Laura Hamon
Vancouver,Canada
Summary
Results-driven customer service and sales expert with a track record of achieving high client satisfaction and revenue targets over six years. Skilled in relationship building, needs assessment, and strategic sales implementation. Experienced in addressing customer issues swiftly to foster positive experiences across multiple industries.
Overview
11
11
years of professional experience
Work History
Personal Trainer
Fitness World
12.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Group classes.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Led core strength, functional fitness and cardio classes.
Server Assistant
Aquilini Group (Elisa)
11.2023 - Current
- Facilitated fast table turnover by accurately taking customer orders and payments.
- Bussed tables promptly between courses to expedite service flow.
- Utilized multitasking skills to manage responsibilities during peak meal times.
- Enhanced dining experience by efficiently clearing and resetting tables for new guests.
- Maintained a clean, safe, and organized work environment for staff and patrons.
- Assisted in training new server assistants on best practices, boosting team efficiency.
Member Sales Representative
Fitness World
07.2021 - 11.2024
- Greeted guests upon arrival, delivering a hospitable welcome.
- Managed opening and closing procedures as key holder.
- Conducted tours and facilitated sales of memberships and training session packs.
- Processed building and maintenance requests efficiently.
- Recommended products aligned with customer preferences and needs.
- Engaged prospective clients through phone, email, and messaging.
- Enhanced customer satisfaction by addressing inquiries promptly.
- Supported training and onboarding of new sales representatives, sharing best practices for success.
Ambassador
Indigo Parking
07.2021 - 02.2023
- Established a welcoming atmosphere by greeting guests upon arrival.
- Provided answers to questions about local attractions, hotel amenities, and services available.
- Handled guest keys with precision, ensuring accurate labeling for returns.
- Systematized paperwork related to vehicle management and daily transactions.
- Enhanced customer relations through a friendly approach and positive mindset.
- Fostered a collaborative environment with key stakeholders for better community engagement.
- Welcomed customers and clients to promote a friendly interaction.
Agent
Teleperformance
06.2019 - 02.2021
- Managed high volumes of inbound and outbound calls and chats efficiently.
- Identified customer needs, clarified information, researched issues, and provided solutions.
- Maintained customer records by updating account information regularly.
- Established trusting relationships with customers through effective communication.
- Reached out to existing customers regarding outstanding payments for timely collection.
- De-escalated customer complaints with punctual and professional service.
- Delivered exceptional customer service by proactively addressing concerns during interactions.
- Maintained accurate records of client communications and transactions for seamless operations.
Administrative Assistant
Aska Store
09.2014 - 12.2017
- Delivered excellent customer service through prompt responses to client inquiries and effective concern resolution.
- Maintained confidentiality of sensitive information by implementing secure filing systems and adhering to privacy policies.
- Coordinated office supply inventory, proactively ordering items to prevent workflow disruptions.
- Answered multi-line phone system, routing calls and greeting visitors professionally.
- Reconciled monthly credit card expenses and petty cash effectively.
- Supported team with organizational tasks and strong communication.
- Ordered office supplies while researching new deals and suppliers for cost efficiency.
- Summited and reconciled expense reports accurately.
Education
Co-op Diploma - Business Management
Arbutus College of communication arts business & technology Inc
01.2023
Co-op Diploma - Hospitality Management
Arbutus College of communication arts business & technology Inc
01.2022
Professional in sport training - undefined
Universidad de ciencias aplicadas y ambientales U.D.C.A
01.2018
Professional technician in aesthetic and cosmetology procedures - Labor technician for skills in aesthetic care of hands and feet
Fundacion Politécnica Corpa (Inter)
01.2018
Certificate - Personal Trainer
ISSA
Vancouver, BC10-2024
Skills
- Great social abilities with good treat
- Executive team leadership
- Attention to detail
- Friendly and positive attitude
- Problem-solving
- Proficient in multitasking
- Proficiency in MS Office
- Fluent speaker of Spanish and English
- Leadership skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Scheduling
LANGUAGES
Spanish: Fluent
English: Fluent
Timeline
Personal Trainer
Fitness World
12.2024 - Current
Server Assistant
Aquilini Group (Elisa)
11.2023 - Current
Member Sales Representative
Fitness World
07.2021 - 11.2024
Ambassador
Indigo Parking
07.2021 - 02.2023
Agent
Teleperformance
06.2019 - 02.2021
Administrative Assistant
Aska Store
09.2014 - 12.2017
Co-op Diploma - Hospitality Management
Arbutus College of communication arts business & technology Inc
Professional in sport training - undefined
Universidad de ciencias aplicadas y ambientales U.D.C.A
Professional technician in aesthetic and cosmetology procedures - Labor technician for skills in aesthetic care of hands and feet
Fundacion Politécnica Corpa (Inter)
Co-op Diploma - Business Management
Arbutus College of communication arts business & technology Inc
Certificate - Personal Trainer
ISSA
Best employee of the year (Teleperformance)
Recognized as the Best Employee of the Year among thousands of global peers for exceptional performance, leadership, innovation, and commitment to excellence in customer service. This prestigious award reflects a dedication to Teleperformance's core values of integrity, respect, professionalism, and continuous improvement.
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