Laura Gutierrez
1200 Fairhaven Av Santa Ana
Summary
Dedicated and diligent employee with a strong skill set in customer service, multitasking, and time management. Committed to providing exceptional experiences to every customer. Known for exceptional ability to handle multiple tasks efficiently and effectively, ensuring smooth operations and customer satisfaction. Aiming to contribute expertise in delivering outstanding service and fostering positive relationships within a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Food Runner /drink Runner /Cocktail Server
Finney’s Crafthouse
03.2022 - 08.2024
- Managed food orders, ensuring all items served were correct.
- Ensured prompt food delivery to guests, adhering to safety standards.
- Ensured all dishes met quality standards prior to delivery.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Restocked bar items such as garnishes.
- Supported onboarding process by training new team members on restaurant protocols.
- Removed dishes and glasses from tables for cleaning.
- Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Handled various food orders at once, focusing on cooking times and specific customer requirements.
- Effectively multitasked within fast-paced environment.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Delivered outstanding service to numerous daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Kitchen Manager
McDonald's
09.2015 - 08.2022
- Developed and implemented kitchen policies, procedures and quality standards.
- Scheduled routine employee meetings focusing on updates to the menu and adherence to safety standards.
- Educated new hires about safety protocols in the kitchen.
- Maintained accurate records of food costs.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Ensured restrooms and dining areas maintained cleanliness.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Education
Tustin High School
Tustin, CA2012
Skills
- Safe Food Handling
- Proficient Time Management
- Quick Adaptation to Learning
- Proficient in Multitasking
- Effective Food Service Communication
- Understanding and Addressing Customer Needs
- Employee Training Development
- Resilient Under Pressure
- Teamwork and collaboration
Timeline
Food Runner /drink Runner /Cocktail Server
Finney’s Crafthouse
03.2022 - 08.2024
Kitchen Manager
McDonald's
09.2015 - 08.2022
Tustin High School
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