Excel
Hi, I’m
Laura Gutierrez
San Pedro
Summary
Diligent Staff Member offering 10-year history of handling tasks such as customer service and data entry independently and efficiently. Learns new processes quickly and consistently seeks out ways to support team objectives, with a desire to provide an exceptional patient experience .
Overview
14
years of professional experience
5
years of post-secondary education
1
Language
Work History
NVISIONSan Pedro
Ophthalmic Medical Technician
01.2023 - Current
Job overview
- Perform in deft auto refractions, topographical mapping, lensometry, pachymetry, visual field testing and visual acuities.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
The Wright CenterLos Angeles
Ophthalmic Technician
03.2022 - 12.2022
Job overview
- Operated ophthalmic equipment for over patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded over 14 visual acuity and color vision tests per day.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet upcoming needs.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Confirmed appointments, communicated with patients and updated patient records.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
Brinley And Morad Optometry Long Beach
Optician Assistant
03.2021 - 03.2022
Job overview
- Assisted optometrist with diagnostic tests such as refraction, vision field & OCT scanner.
- Fitted and dispensed eyeglasses and contact lens products, verifying fit and prescription accuracy.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Handled vision insurance claims, processing patient accounts using Compulink.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered more than 20 telephone calls per day to offer office information, answer questions and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Unified ManufactoringLos Angeles
Printing Operator
12.2020 - 02.2021
Job overview
- Reviewed over 100 printed tickets or digital orders to get item numbers and merchandise locations on daily basis.
- Entered package information into company's computer system using Shipstation with high degree of accuracy.
- Set up and operated printing press machines.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Assisted customers by answering questions and fulfilling requests.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Opened and closed store independently when needed.
Blessed Physical TherapyCulver City
Receptionist
07.2018 - 11.2020
Job overview
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Bluewater PhotoCulver City
Office Administrator
11.2014 - 07.2018
Job overview
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Created reports detailing all aspects of inventory, including costs, deliveries and usage.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
LithographixHawthorne
Office Administrator
03.2013 - 11.2014
Job overview
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed multi-line telephone system and greeted claimants during office visits.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
LACCDLos Angeles
Sheriffs Cadet
02.2010 - 04.2012
Job overview
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Planned coverage needs and organized services to support incoming special events.
- Surveilled criminal suspects and assigned locations, documenting suspect behavioral patterns for inclusion in intelligence reports.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Verified accuracy and validity of data entered in databases
Education
Los Angeles Harbor CollegeWilmington, CA
Associate of Arts And Sciences from Liberal Arts And General Studies
08.2008 - 08.2010
Parkridge Private HighschoolLong Beach
High School Diploma
01.2004 - 07.2007
Skills
Customer Service
Computer Proficiency
Problem-Solving abilities
Communication Skills
Software
Microsoft Word
Timeline
Ophthalmic Medical Technician
NVISION
01.2023 - Current
Ophthalmic Technician
The Wright Center
03.2022 - 12.2022
Optician Assistant
Brinley And Morad Optometry
03.2021 - 03.2022
Printing Operator
Unified Manufactoring
12.2020 - 02.2021
Receptionist
Blessed Physical Therapy
07.2018 - 11.2020
Office Administrator
Bluewater Photo
11.2014 - 07.2018
Office Administrator
Lithographix
03.2013 - 11.2014
Sheriffs Cadet
LACCD
02.2010 - 04.2012
Los Angeles Harbor College
Associate of Arts And Sciences from Liberal Arts And General Studies
08.2008 - 08.2010
Parkridge Private Highschool
High School Diploma
01.2004 - 07.2007