Laura Graham
Toronto,ON
Summary
Dynamic, detail-oriented professional dog groomer with a strong and passionate commitment to animal welfare, actively working with international animal organizations.
Overview
21
21
years of professional experience
Work History
Professional Dog Groomer
Pampered Paws Ltd
Toronto, ON
04.2023 - Current
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Educated visitors and staff on proper animal care and handling.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
Team Leader Spay/Neuter Rescue Program Volunteer
Baark!
Nassau, Bahamas
07.2020 - Current
- Directed and orchestrated four (4) unique programs benefiting 200+ dogs and cats each program
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated and actively participated in the safe capturing and transportation of stray and injured dogs and cats
- Made quick decisions in high pressure areas
- Adapted to different environments or unexpected challenges
- Educated the public on dog welfare and responsible ownership
- Coordinated with shelters and foster organizations,
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Flight Angel Volunteer
Potcake Puppy Palace
Nassau, Bahamas
01.2020 - Current
- Accompanied over a dozen rescued and adopted dogs on international flights to new foster or adopted homes
- Demonstrated exceptional ability to safely and confidently manage dogs by monitoring behavior
- Coordinated with rescue organizations, adopters/fosters, and airport staff
- Proficient in managing and organizing documents such as vaccination records, health certificates, and customs forms
Independant Coordinator for Dog Home Placement
Self Employed
Toronto, ON
01.2020 - Current
- Crafted social media content aimed at attracting viewer attention to facilitate dog adoptions
- Assessed potential adopters and matched dogs to compatible homes.
- Checked in with adopters to confirm successful adjustment of dogs in new homes
Professional Dog Groomer
Central Bark
Toronto, ON
04.2004 - 02.2012
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
Education
Diploma - Advanced Scissor Program
Pampered Paws Ltd
Toronto, ON01-2010
Diploma - Marketing
George Brown College
Toronto, ON06-2005
Skills
- Detail-oriented
- Effective communication skills
- Collaboration skills
- Dog adoption, spaying and neutering advocacy
- Conflict resolution
- Patient and calm under pressure
Timeline
Professional Dog Groomer
Pampered Paws Ltd
04.2023 - Current
Team Leader Spay/Neuter Rescue Program Volunteer
Baark!
07.2020 - Current
Flight Angel Volunteer
Potcake Puppy Palace
01.2020 - Current
Independant Coordinator for Dog Home Placement
Self Employed
01.2020 - Current
Professional Dog Groomer
Central Bark
04.2004 - 02.2012
Diploma - Advanced Scissor Program
Pampered Paws Ltd
Diploma - Marketing
George Brown College