Summary
Overview
Work History
Education
Skills
Timeline
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Laura Graham

Toronto,ON

Summary

Dynamic, detail-oriented professional dog groomer with a strong and passionate commitment to animal welfare, actively working with international animal organizations.




Overview

21
21
years of professional experience

Work History

Professional Dog Groomer

Pampered Paws Ltd
04.2023 - Current
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Educated visitors and staff on proper animal care and handling.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.

Team Leader Spay/Neuter Rescue Program Volunteer

Baark!
07.2020 - Current
  • Directed and orchestrated four (4) unique programs benefiting 200+ dogs and cats each program
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Facilitated and actively participated in the safe capturing and transportation of stray and injured dogs and cats
  • Made quick decisions in high pressure areas
  • Adapted to different environments or unexpected challenges
  • Educated the public on dog welfare and responsible ownership
  • Coordinated with shelters and foster organizations,
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Flight Angel Volunteer

Potcake Puppy Palace
01.2020 - Current
  • Accompanied over a dozen rescued and adopted dogs on international flights to new foster or adopted homes
  • Demonstrated exceptional ability to safely and confidently manage dogs by monitoring behavior
  • Coordinated with rescue organizations, adopters/fosters, and airport staff
  • Proficient in managing and organizing documents such as vaccination records, health certificates, and customs forms

Independant Coordinator for Dog Home Placement

Self Employed
01.2020 - Current
  • Crafted social media content aimed at attracting viewer attention to facilitate dog adoptions
  • Assessed potential adopters and matched dogs to compatible homes.
  • Checked in with adopters to confirm successful adjustment of dogs in new homes

Professional Dog Groomer

Central Bark
04.2004 - 02.2012
  • Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.

Education

Diploma - Advanced Scissor Program

Pampered Paws Ltd
Toronto, ON
01-2010

Diploma - Marketing

George Brown College
Toronto, ON
06-2005

Skills

  • Detail-oriented
  • Effective communication skills
  • Collaboration skills
  • Dog adoption, spaying and neutering advocacy
  • Conflict resolution
  • Patient and calm under pressure

Timeline

Professional Dog Groomer

Pampered Paws Ltd
04.2023 - Current

Team Leader Spay/Neuter Rescue Program Volunteer

Baark!
07.2020 - Current

Flight Angel Volunteer

Potcake Puppy Palace
01.2020 - Current

Independant Coordinator for Dog Home Placement

Self Employed
01.2020 - Current

Professional Dog Groomer

Central Bark
04.2004 - 02.2012

Diploma - Advanced Scissor Program

Pampered Paws Ltd

Diploma - Marketing

George Brown College

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Laura Graham