Laura Gomez
Victoria,BC
Summary
Dedicated and focused on the area of hospitality and tourism, specializing in food and beverages focusing on the quality and productivity of each service provided to the customers. My vision is to have a professional growth and impact in the tourism sector providing the best experience every day.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Supervisor
A&W Restaurants
10.2022 - 07.2024
- Assist the manager with the operation, financial and service areas
- To achieve the best quality and productivity of the restaurant
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
Enterprisingor
Company Marquesitas Street
03.2019 - 09.2022
- Developing a business project making marquesitas, they are a Yucatecan dessert
- Opening outlets
- Skilled at working independently and collaboratively in a team environment.
Operations Manager
Grupo Experiencias Xcaret, Parque Yal Ku
01.2018 - 09.2019
- Entirely in charge of the operation of the park controlling areas of finance and control, recreational activities, food and beverages, sales, suppliers, delivery of results, comptroller, human resources.
- Analyzed and reported on key performance metrics to senior management.
Restaurant and bar manager
Grupo Experiencias Xcaret, Parque Xel Ha
01.2014 - 01.2018
- Developing administrative tasks such as costs, income statement
- Total control of kitchen and service
- Handling visitor complaints, staff training
- Payroll, hiring, equipment maintenance
- Enhanced team productivity through effective scheduling and task delegation.
Coordination of Quality
Grupo Experiencias Xcaret, Parque Xcaret
01.2012 - 01.2014
- In this position I was in charge of training the workers of the entire park on the standards of quality in the service
- Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
Restaurant Hosstes
Grupo Experiencias Xcaret, Parque Xplor
01.2011 - 01.2012
- Developing administrative tasks such as carrying out roles as waiters, dispensers, payroll capture, requisition capture, uniform shipments, dealing with suppliers, in the same way developing myself in the operational area, sometimes leading the complete operation of the restaurant, taking of decisions, relationship with the staff and above all improving the attention to visitors
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Pastry Chef – Baker
Hotel Camino Real
01.2010 - 12.2011
- Responsible for the production of pastry and bakery for the hotel as well as for external consumption centers, events
- Performing administrative tasks on cost control, as well as implementation of process programs
- Maintained well-organized mise en place to keep work consistent.
Cook
Restaurant Pielago
01.2010 - 01.2011
- Cook in the cold area making a wide variety of salads, later I was in the hot area and in charge of desserts and bakery
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Cook
Hotel Operadora de hoteles y servicios S.A de C.V. Holiday inn Perinorte
01.2009 - 12.2010
- In charge of the cold area, producing salads for the restaurant and for special events, as well as consumption control
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
Master - Quality And Productivity
UNITEC
Bachelor of Science - Gastronomic Businesses
UVM
Skills
- Responsible
- Spirit of service
- Ordered
- Disciplined
- Constant
- Food Preparation
Certification
Food Safe
Timeline
Food Supervisor
A&W Restaurants
10.2022 - 07.2024
Enterprisingor
Company Marquesitas Street
03.2019 - 09.2022
Operations Manager
Grupo Experiencias Xcaret, Parque Yal Ku
01.2018 - 09.2019
Restaurant and bar manager
Grupo Experiencias Xcaret, Parque Xel Ha
01.2014 - 01.2018
Coordination of Quality
Grupo Experiencias Xcaret, Parque Xcaret
01.2012 - 01.2014
Restaurant Hosstes
Grupo Experiencias Xcaret, Parque Xplor
01.2011 - 01.2012
Pastry Chef – Baker
Hotel Camino Real
01.2010 - 12.2011
Cook
Restaurant Pielago
01.2010 - 01.2011
Cook
Hotel Operadora de hoteles y servicios S.A de C.V. Holiday inn Perinorte
01.2009 - 12.2010
Master - Quality And Productivity
UNITEC
Bachelor of Science - Gastronomic Businesses
UVM
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