Laura Gaither

• Lead full-scale hotel operations across departments — front desk, housekeeping, food & beverage, sales, and maintenance.
• Implemented strategic pricing, cost control, and revenue optimization, resulting in a 32% YoY increase in RevPAR.
• Manage recruitment, training, and leadership development to elevate service quality. Under 5% turnover rate.
• Collaborate with ownership on budgeting, forecasting, and operational targets.

• Directed daily hotel operations, fostering cross-departmental collaboration to ensure seamless guest experiences and operational excellence.
• Developed, implemented, and monitored departmental budgets, conducting regular financial audits to ensure accuracy and compliance.

• Led end-to-end recruitment, onboarding, and training initiatives to build and retain a high-performing team aligned with brand standards

• Contributed to the property’s achievement of Hotel of the Yearrecognition on TripAdvisor in 2024.

• Oversaw front office operations for a 200+ room property, ensuring exceptional service delivery and operational efficiency.
• Partnered with sales and events teams to coordinate large-scale events, group bookings, and VIP guest accommodations.
• Managed complex guest recovery situations, implementing effective solutions to protect brand reputation and enhance customer loyalty.

• Oversaw property operations, conducting comprehensive room inspections to ensure guest satisfaction, safety, and brand compliance.
• Led cross-departmental meetings to establish and execute daily, weekly, and monthly performance goals.
• Managed guest recovery efforts, resolving complex service issues promptly to maintain loyalty and protect the property’s reputation.

· Provided personalized, high-touch service to business and leisure travelers, including elite Marriott Bonvoy members, ensuring a consistently exceptional guest experience.

· Accurately managed reservations, check-in/check-out processes, and billing transactions, maintaining compliance with brand standards and operational protocols.

· Handled guest inquiries, service requests, and complaint resolution with professionalism, empathy, and adherence to brand service standards.

· Coordinated check-in/check-out logistics for large group bookings and VIP guests, ensuring smooth operations and a premium arrival/departure experience.