Laura friesen
Grande Prairie,AB
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
16
16
years of professional experience
Work History
Sales Associate
Bell canada
Grande Prairie, AB
05.2005 - 12.2018
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Conducted product demonstrations to highlight features and benefits.
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
Furniture Sales Consultant
Staples
Grande Prairie, Alberta
09.2002 - 05.2005
- Analyzed customer feedback to identify areas of improvement regarding sales strategies or product offerings.
- Demonstrated how various pieces of furniture could be used in home décor settings.
- Kept abreast of changes in pricing policies due to seasonal fluctuations or promotional events.
- Documented customer orders and processed payments for merchandise purchased.
- Greeted customers and provided assistance in selecting furniture.
- Assisted customers in making special orders for custom-made pieces of furniture.
- Conducted regular inventory checks to ensure that shelves were adequately stocked with merchandise.
- Provided product knowledge to customers about different types of furniture available for purchase.
- Assisted customers with loading purchases into their vehicles.
- Answered incoming calls from potential customers seeking information on products and services offered by the company.
- Maintained an up-to-date knowledge of industry trends related to furniture styles, fabrics, colors.
- Organized store displays to attract new customers and promote existing inventory items.
- Handled all customer complaints in a professional manner.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Followed safety guidelines when moving large pieces of furniture around the showroom floor.
- Explained features of furniture, such as material composition and construction techniques.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Managed inventory levels to ensure availability of popular furniture items.
- Participated in training sessions to improve product knowledge and sales techniques.
- Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
- Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Arranged furniture displays to showcase new arrivals and promote sales.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Offered financing options to customers, explaining terms and conditions clearly.
- Attended training sessions to build and enhance product knowledge and sales tactics.
Education
High School Diploma -
Fox Creek K-12
Fox Creek, AB06-1999
Skills
- Customer service
- Sales strategy
- Point-of-sale systems
- Inventory management
- Sales performance analysis
- Cash handling
- Product knowledge
- Team collaboration
- Conflict resolution
- Customer engagement
- Promotional planning
- Product demonstrations
- Relationship building
- Special order coordination
- Team cooperation
- Continuous improvement
- Store operations
- Adapt to diverse groups
- Merchandise displays
- Contact follow-up
- Problem-solving abilities
- Professionalism
- Staff support
- Customer relations management
- Customer needs assessment
- Sales and promotions
- Reliability
- Customer retention
- Retail store operations
- Friendly and outgoing
Affiliations
- Aquariums
- Ripariums
- House plants
- Dog and cats
- Play a medieval larp games on the occasional weekend between spring and fall
- Crochet
- Crafts
Timeline
Sales Associate
Bell canada
05.2005 - 12.2018
Furniture Sales Consultant
Staples
09.2002 - 05.2005
High School Diploma -
Fox Creek K-12