Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Friesen

Winnipeg,MB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Private Child Caregiver

Stephanie Rickert
Medicine Hat, AB
07.2016 - 09.2020


  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Promoted language development skills through reading and storytelling.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Played games, worked on puzzles and read books to young children.
  • Assisted children in dressing appropriately for day's activities.

Medicine Hat — Cashier

Walmart
Medicine Hat, AB
10.2015 - 12.2015
  • Gave supreme customer service
  • Advised customers as to where they could find products
  • Made sure my station was always kept clean
  • Balanced my float at the end of shift
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Office Administrative Assistant

The Jordyn Group
Winnipeg, MB
03.2004 - 08.2011
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Responded to inquiries from callers seeking information.

Bank Teller

Assiniboine Credit union
Winnipeg, MB
07.2003 - 02.2005
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Processed customer transactions promptly, minimizing wait times.
  • Stocked supplies for customers and personal teller station.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

Grade 12 Diploma -

Glenlawn Collegiate

Skills

  • Home school programs familiarity
  • Schedule creation and maintenance
  • Meal planning and preparation
  • Infant, toddler and preschool curricula

Timeline

Private Child Caregiver

Stephanie Rickert
07.2016 - 09.2020

Medicine Hat — Cashier

Walmart
10.2015 - 12.2015

Office Administrative Assistant

The Jordyn Group
03.2004 - 08.2011

Bank Teller

Assiniboine Credit union
07.2003 - 02.2005

Grade 12 Diploma -

Glenlawn Collegiate

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Laura Friesen