Laura Frey

Annaheim,Saskatchewan

Summary

Accomplished administrator with 20 years of progressive leadership experience. Skilled in coordinating cross-departmental efforts to enhance resource utilization and business sustainability. Focused on optimizing workflows and training staff to boost productivity in dynamic market conditions. Proven leader with strong relationship-building and decision-making capabilities.

Overview

years of professional experience

Work History

Optical Associate /Administrative Associate

Humboldt Vision Centre / FYIDoctors

Humboldt, Saskatchewan

2008.03 - 2022.09

Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Assisted patients in finding correct medications, eyeglasses and contact lenses.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals on daily basis.
Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
Entered insurance, demographics and health history into patient database.
Processed patient payments and scanned identification and insurance cards.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports.
Trained new staff on office procedures, insurance processes and medical terminology.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Educated crew members on best practices for customer interactions and project application. on application of projects, customer relations and customer service.

Bookkeeper

Humboldt Motors Body Shop

Humboldt, Saskatchewan

2023.09 - Current

Processed accounts payable and receivable for automotive services.
Maintained accurate financial records using industry-standard accounting software.
Reconciled bank statements to ensure precise cash flow management.
Prepared payroll for staff, ensuring timely and accurate payments.
Assisted in preparing financial reports for management review.
Coordinated with vendors to resolve billing discrepancies efficiently.
Processed accounts payable and receivable transactions.
Performed basic accounting, payroll and bookkeeping services to manage business operations.
Conducted monthly bank reconciliations.
Entered deposits, credit card charges and sales entries to facilitate cash management.
Generated invoices for clients and tracked payments received from customers.
Managed payroll processing for staff members.
Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
Utilized accounting software to streamline bookkeeping processes, increasing efficiency.

Bookkeeper/Manager of Operations

Frey Enterprises Inc

Annaheim, Saskatchewan

2007.10 - Current

Oversaw financial management, budget management, accounting and payroll activities.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Conducted periodic assessments to evaluate company's financial performance.
Analyzed and controlled materials, supplies and equipment operational expenses.
Collected customer fees, managed refunds and provided complete sales documentation.
Enforced federal, state, local and company rules for safety and operations.

Education

Optometric Medicine

Canadian Certified Optometrist Assistant Program

Correspondant Learning/Doctor Tutelage

06.2005

Skills

Customer Service
Staff Training and Development
Problem-Solving
Workflow Optimization
Finance and Accounting Oversight

Maintaining Compliance
Policy implementation
Team Leadership
Sales Promotion
Staff Training

Timeline