Laura Frazee - Jackson - Operation Services Officer - Banc of California

Banc of California

08.2014 - Current

Mentored junior staff members, helping them develop their skills and cross train.
Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Enhanced communication between team members by being always being willing to help with questions and work loads.
Established effective relationships other departments and employees.
Assisting management on special projects.
Following policy and procedures to help in achieving satisfactory audits.
Enhanced branch satisfaction by promptly addressing concerns and providing accurate information.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exhibited high energy and professionalism when dealing with team members, branch employees and government agencies.
Delivered prompt service to prioritize needs.
Manage daily tasks such as death notification and processing of reclamations, dormant processing, balancing AR report, confirmation and VODs and other duties as assigned.
Provide approvals on daily tasks as they are completed.