Laura Franco
Yard House
Cathedral City
1
Language
1
Certification
4
years of professional experience
I am a driven person with experience in sports medicine and other areas, and I will continue to seize opportunities when they arise. My ability to communicate well, create a warm, welcoming atmosphere, and manage interactions efficiently will be a great asset in the hectic environment of athletic training.
Work History
Hostess, Food Runner, Server, Trainer
2 Years 9 Months- Coordinated waitlist and reservation assignments to minimize delays and balance dining room capacity.
- Greeted guests promptly and managed seating flow to support smooth front-of-house operations.
- Communicated table readiness with servers and management to maintain efficient service transitions.
- Resolved seating concerns professionally while maintaining calm, courteous guest interactions.
- Backed up servers by checking on tables and retrieving items for guests.
- Cultivated a warm and welcoming atmosphere for customers by engaging in casual conversation and maintaining a friendly, positive attitude to enhance the dining experience.
- Coach and teach new employees to maximize customer/restaurant expectations
- Communicate with guests to ensure expectations are being met
- Handle guest complaints and communicate with management to prevent further or similar problems
- Communicate with guests, front-of-house, back-of-house, and management for guest satisfactory
- Follow federal, state, and food safety regulations
Barista
1 Year 6 Months- Delivered friendly customer service
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adapted to changing customer requests and prioritized tasks in fast-paced environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained clean café areas, restocked supplies, and followed sanitation procedures.
Education
No Degree - Kinesiology
- Relevant Coursework: Athletic Training Internship
High School Diploma
Skills
Effective multitasking
Communication skills
Organization skills
Active listening skills
Problem-solving
Patience and empathy
Punctuality
Interpersonal skills
Time Management
Hospitality service expertise
Workflow coordination
Certification
CPR and First Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Hostess, Food Runner, Server, Trainer
Yard House
01.2024 - CurrentRead More
Barista
Starbucks
07.2022 - 01.2024Read More
College of The Desert
No Degree from Kinesiology
Read More
Rancho Mirage High School
High School Diploma
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