Laura Fraixanet
Belleville
Summary
Over 13 years of experience in the Hospitality & Restaurant Industry. Food and Beverage Manager since March 2022 at The Royal Hotel. Skilled at implementing procedures, training staff to high standards of customer service, ensuring increased customer satisfaction, maintaining customer loyalty, reduced staff turnover rates, and rising sales through upselling technics. As a wine lover, I’m always interested on increasing my wine knowledge and work on my palate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager & Event Coordinator
Merrill House
03.2025 - 09.2025
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Hired, trained and mentored staff on customer service protocols and menu knowledge.
- Managed inventory levels, placing orders to minimize waste and ensure stock availability.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for optimal service delivery.
- Implemented cost-control measures, optimizing labor schedules and reducing operational expenses.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Collaborated with clients to understand vision, preferences, and budgetary constraints for customized event planning.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
Food & Beverage Manager
The Royal Hotel, Picton, ON
03.2022 - 02.2025
- Provide the best experience for our patrons.
- Implementing Opening-mid day and closing procedures for our 4 dinning areas.
- Trained staff on service protocols, enhancing team performance, ensuring brand consistency and relevance.
- In charge of the Non-alcoholic department, managed inventory and orders effectively, reducing waste and optimizing stock levels, providing valuable insights for product development and positioning.
- Responsible for handing out Front of house company uniforms, inventorying, ordering within budget. Enforcing the company dress code policies for its employees.
Assistant General Manager
Le Baratin, Toronto, ON
01.2018 - 01.2022
- Working with Owners Chef Jean-Régis REYNAUD and GM Pascal VERNHES has allowed me to hone my attention to detail. Alongside serving duties, making cocktails, coffee, beverages, taking part of updating our wine list; I had some administrative duties.
- Managed employee hiring, reviews, training, improve sales tecnics.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cleaning procedures and schedule to maintain our high standards of hygiene, health and safety.
- Reduced variable costs through optimizing labor.
- Scheduling and training, controls, readjustments, waste.
- Maintain employees onboarding spirit that reduced turnover.
- Motivated, trained and disciplined employees to maximize performance.
- Managed reservations.
- Planning large reservations or private parties.
Education
Advanced technician’s certificate degree - Culinary Arts and Restaurant
LYCEE DES METIERS DE L’HOTELLERIE ET DU TOURISME D’OCCITANIE
01.2012
Licence 3 Years Studies And Degree - French Literature
UNIVERSITY LE MIRAIL
01.2009
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
LANGUAGES
French: Mother tongue
English: Fluent
Spanish: Debutant
Certification
Smart Serve 2024
1st Aid Training 2025
WHMIS 2025
First Aid
St. John Ambulance
Expiry Date: Jun 11, 2028
Timeline
Restaurant Manager & Event Coordinator
Merrill House
03.2025 - 09.2025
Food & Beverage Manager
The Royal Hotel, Picton, ON
03.2022 - 02.2025
Assistant General Manager
Le Baratin, Toronto, ON
01.2018 - 01.2022
Licence 3 Years Studies And Degree - French Literature
UNIVERSITY LE MIRAIL
Advanced technician’s certificate degree - Culinary Arts and Restaurant
LYCEE DES METIERS DE L’HOTELLERIE ET DU TOURISME D’OCCITANIE
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