Laura Elliott
Administrative Professional
Toronto,Canada
Summary
Detail-oriented Administrative Professional experienced in calendar and inbox management, event coordination, and budget oversight. Delivered seamless execution of executive meetings and team events while maintaining accurate records and efficient filing systems. Committed to supporting team members through effective onboarding, travel coordination, and timely vendor payments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Cisco Systems
Toronto, Canada
01.2023 - Current
- Administrative Assistant to the Directors of Customer Experience Canada & USA and Customer Delivery
- Managed complex calendar for Cisco employees and clients across multiple time zones, ensuring timely coordination of meetings
- Coordinated multi-day and city-wide team and All Hands meetings, overseeing logistics such as room bookings, catering, and agenda preparation
- Synchronized all team meetings via Webex including the circulation of agendas and presentations
- Drafted and edited PowerPoint presentations and team org charts in SharePoint
- Booked extensive travel arrangements in SAP Concur and reconciled travel expenses
- Coordinated onboarding of new hires by arranging laptops and office supplies.
- Transcribed minutes of weekly Customer Experience team meetings, organized agenda, and followed up on action items to ensure accountability
- Provided administrative support to the Executive Assistant of the VP in Canada Customer Experience
Administrative Assistant
Jewish Family and Child Service
Toronto, Canada
01.2021 - 01.2023
- Greeted and escorted guests to assigned social workers using the 3CX system.
- Assisted 3 Family Service team managers and direct reports in daily operations
- Prepared and distributed agendas and minutes for domestic violence, equity, diversity, and inclusion monthly meetings.
- Created, edited, and uploaded team documents in SharePoint to ensure easy access and organization
- Uploaded client information and documents in Electronic Medical Records (EMR) matrix system
- Compiled program statistics, generated reports, and prepared manuals and presentations to support managerial decision-making
- Analyzed statistical client data and transferred to an Excel format
- Generated documents in Word and PDF formats, e-mail and mail merges, editing in Adobe Acrobat Pro
Executive Assistant to the President & CEO
Harlo Capital Real Estate
Toronto, Canada
01.2018 - 01.2021
- Coordinated complex calendars for CEO and CFO, ensuring efficient scheduling of meetings, conferences, and expense reconciliation
- Managed and prioritized communications for senior leadership team, responding to telephone, email, and confidential inquiries
- Discreet Personal Assistant to the CEO, consisting of arranging for personal donations, reconciling financial and credit card statements, arranging family vacations, assisting with tax preparation, payment of bills, ad hoc projects
- Streamlined onboarding process for new hires by advertising positions, monitoring resumes, participating in interviews, collecting background checks, and setting up necessary equipment and access
- Performed administrative tasks as Office Administrator and greeted visitors as Corporate Receptionist.
- Corporate receptionist duties included organizing and distributing courier deliveries, ingoing/outgoing mail, troubleshooting IT, Xerox and telephone
- Ordered and distributed office supplies; maintained reception, kitchen and boardroom areas; escorted and assisted guests upon arrival
- Point of contact for building property manager with duties that included coordinating maintenance and renovation requests, furniture delivery, office inspections
- Scanned, collated and filed legal documents electronically and arranged for signature in DocuSign
Executive Administrative Assistant
Canadian Tire Corporation
Toronto, Canada
01.2014 - 01.2018
- Assistant to the VP, Enterprise Sustainability, AVP, Operational Risk Management and AVP, Risk and Regulatory Affairs
- Managed annual Jumpstart Games fundraising event: recruited volunteers, delegated tasks, controlled budget, and organized activities such as candy cart, Silent Auction, Raptors tickets raffle, bake sales, and Casual Fridays to maximize fundraising efforts.
- Managed bi-annual Town Hall department meeting: organized audio/visual set up; collected, formatted and projected presentations; coordinated catering and booking of conference room
- Designed PowerPoint presentations for monthly department and committee meetings
- Generated bi-monthly cost centre reports, reconciled accounts payable, and circulated findings to AVPs to maintain budgetary oversight.
- Collaborated with HR/Facilities for new staff on-boarding, setting up e-mail/laptop/telephone/access ID badges, desk location and completion of HR Action forms
- Coordinated with Facilities Department for office and desk relocations and adjustments to floor plans
- Booked venues and coordinated payments for bi-annual cross-team events
Executive Assistant
SAP Canada Inc
Toronto, Canada
01.2009 - 01.2014
- Assistant to the VPs of General Business Sales, Canada Core Delivery and Global Financial Services
- Coordinated annual holiday corporate events for 100+ customers and staff, managing venue selection, menu planning, registration, and guest reception, while collaborating with departments for final approvals.
- Synchronized and operated audio/visual presentations for national and international conference calls and all-day QBR sessions
- Processed and submitted sales invoices, medical insurance documents, and travel/business expense claim forms, ensuring timely reimbursement and accurate record-keeping.
- Extracted, formatted, and distributed daily financial reports, updating CRM database to maintain accurate and accessible financial information.
- Recorded, transcribed and circulated weekly Sales Forecast Minutes
- Worked directly with vendors to coordinate distribution of company branded items, meetings and invoices
Education
Continued Education - AI Foundations, Administrative Professional Foundations, Salesforce Essentials, Project Management Foundations, Conflict Resolution in the Workplace
01.2025
Certificate - Diversity and Inclusion
01.2020
Certificate - Presenting for Business, PowerPoint and Excel Level II
Certificate - Travel and Tourism
Certificate - Teaching ESL
Skills
- Microsoft 365
- Google Suite
- Adobe Acrobat Pro
- SharePoint
- DocuSign
- EMR (Electronic Medical Records)
- Mondaycom
- Survey Monkey
- Slack
- Teams
- Zoom
- Webex
- GoToMeeting
- Skype
- Doodle Poll
- Slido
- Dropbox
- Visio
- AI (Copilot, ChatGPT)
- PeopleSoft
- SAP
- SuccessFactors
- Oracle
- Desktop Publishing
- OneNote
Community Service
- The Salvation Army
- Toronto Cares
- Yonge Street Mission
- Canadian Tire Jumpstart Games
- Ontario SPCA
- Ronald McDonald House
- ALS Society of Toronto
- Children’s Make a Wish Foundation
- Heart & Stroke Big Bike Campaign
- Baycrest Hospital
- UJA General Assembly
Technology Skills
Microsoft 365, Google Suite, AI (Copilot, ChatGPT), Adobe Acrobat Pro, Desktop Publishing, Visio, Skype, Slack, INFOPAC, Survey Monkey, Doodle Poll, Monday.com, OneNote, Slido, Dropbox, DocuSign, PeopleSoft, SAP, SharePoint, EMR (Electronic Medical Records), SuccessFactors, Gift Works, Raiser’s Edge, SOFTERM, Timetastic, HRsmart, Oracle, Instagram, Twitter, Facebook, LinkedIn, GoToMeeting, Teams, Webex, Zoom
Key Qualifications
- Advanced skills at calendar and inbox management, including organizing and circulating agendas, memos, presentations
- Arranged all Executive and team meetings including booking a/v support for remote and in-person meetings.
- Accomplished event coordinator, including internal weekly/monthly team meetings, QBRs and Town Halls, seasonal events
- Processed vendor invoices, followed with e-mail and phone queries, assisted with banking duties as required
- Budget management, including cross-referencing department purchase orders, ensuring payment of vendors in a timely and accurate manner, expense reconciliation, banking duties as required
- Back up to reception and Executive Assistants on vacation/sick leave
- Extensive experience in travel coordination using SAP Concur, including processing all expenses
- Sustained e-files and hard copy filing systems including uploading documents and team presentations in Excel, SharePoint and CRM
- Tracked team members sick/vacation time and recorded all other days off in HR filing system, including short term disability leave
- Assisted with onboarding new hires, including ordering supplies, desk allocation, IT equipment, updating team directories, arranging for orientation training
- Superior organizational skills with proven ability to set priorities and meet time sensitive deadlines
- Proven aptitude to learn company software and apply new procedures quickly and efficiently
- Critical thinker with a strong work ethic. Flexible, friendly, discreet with a solution-based attitude
Timeline
Administrative Assistant - Cisco Systems
01.2023 - Current
Administrative Assistant - Jewish Family and Child Service
01.2021 - 01.2023
Executive Assistant to the President & CEO - Harlo Capital Real Estate
01.2018 - 01.2021
Executive Administrative Assistant - Canadian Tire Corporation
01.2014 - 01.2018
Executive Assistant - SAP Canada Inc
01.2009 - 01.2014
LinkedIn Learning - Continued Education, AI Foundations, Administrative Professional Foundations, Salesforce Essentials, Project Management Foundations, Conflict Resolution in the Workplace
Ryerson University - Certificate, Diversity and Inclusion
Canadian Tire University - Certificate, Presenting for Business, PowerPoint and Excel Level II
Toronto School of Travel - Certificate, Travel and Tourism
Toronto School of Business - Certificate, Teaching ESL