Laura Waddell
Bolton,Canada
Summary
Professional underwriting support specialist, ready to contribute to high-performing team. Expertise in assisting with policy underwriting, ensuring compliance, and managing documentation. Known for collaborative approach, adaptable to changing priorities, and commitment to achieving results. Brings strong analytical skills and attention to detail.
Overview
13
13
years of professional experience
Work History
Underwriting Assistant & Claims
TriPoint Insurance Underwriting Inc.
06.2022 - Current
- Conducted thorough risk assessments to determine policy eligibility and ensure accurate underwriting decisions.
- Provided administrative support in the underwriting process, including data entry and document management.
- Collaborated with underwriters to gather necessary information for evaluating insurance applications.
- Facilitated communication between clients and underwriters, addressing inquiries and providing updates.
Client Service Broker
Arthur J. Gallagher & Co.
03.2019 - 05.2022
- Managed commercial insurance portfolio with over 250 policies
- Super User assisting with implementing of new corporate workflow
- Met with corporate clients to assess needs and assist Vice-President with risk management
- Maintained a one hour turn around time on replies to clients
Client Service Assistant
BFL CANADA Risk and Insurance Services Inc.
01.2016 - 03.2019
- Earned RIBO Level 1 license
- Built strong rapport with clients by prioritizing customer service
- Consistently and efficiently met tight deadlines in high volume, high pressure environment
- Managed the issuance of insurance certificates for clients within a two hour turnaround time
- Assessed certificate requirements for clients with cross border and international operations
- Reformatted existing document templates to make them more user friendly, while maintaining corporate branding requirements and compliance regulations
- Oversaw conversion of the Small Business Unit to a paperless filing system helping to reduce costs and increase ease of access to documents
Team Lead
Canada Post
07.2012 - 10.2015
- Lead team from lowest completion rate to completing our section before deadline and assisting other teams to make deadline
- Provided reconciliation before bank deposit is completed
- Known for superior writing skills in reports, emails and appeal letters
- Lead team to maintain the lowest rate of error on project
- Highest completion and lowest error rate on team
Education
Business Administration Diploma -
Loyalist College
Skills
- Microsoft Office Suite
- Written Communication
- Oral Communication
- Customer Service
- Adaptability
- Leadership
- Interpersonal Skills
- Decision Making
- Organization
- Working Under Pressure
- Research Skills
- Meeting Strict Deadlines
Licensing
- RIBO
- working on CIP, 4 courses completed
Timeline
Underwriting Assistant & Claims
TriPoint Insurance Underwriting Inc.
06.2022 - Current
Client Service Broker
Arthur J. Gallagher & Co.
03.2019 - 05.2022
Client Service Assistant
BFL CANADA Risk and Insurance Services Inc.
01.2016 - 03.2019
Team Lead
Canada Post
07.2012 - 10.2015
Business Administration Diploma -
Loyalist College