LAURA DUNN
Calgary
Summary
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
The Nut Shoppe
06.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
MSR (Sales Representitive)
Crunch Fitness
01.2020 - 08.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Administrative Assistant
Portside Warehousing
04.2018 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflict
- Acted as the point of contact for internal and external clients
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Updated and maintained office policies and procedures
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported the COO with daily operation functions for the warehouse
- Oversaw the hiring and training of new employees for each quarter as needed
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Warehouse Worker
BC West Terminal Freight
08.2016 - 04.2018
- Maintain stock records, dividing cargo received
- Supervised material flow, storage, and global order fulfilment
- Loaded, unloaded, and moved material to and from storage and production areas.
- Estimated centers, weights and heights to make precise product placement
- Received incoming stock and replenished warehouse
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Conducted monthly inventory audits and quality control inspections of stock and product
- Built, scanned and wrapped skids in preparation for safe delivery
- Unloaded containers with equipment (forklift, pallet jack) and manually
- Lead warehouse improvement initiatives to advance operational efficiencies
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Warehouse Worker
IS2 Work Solutions
10.2015 - 08.2016
- Supervised material flow, storage, and global order fulfilment
- Estimated weights, heights and centers to make product placements
- Picked product for specific routes
- Loaded, unloaded, and moved material to and from storage and production areas.
- Received incoming stock and replenished warehouse
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Conducted monthly inventory audits and quality control inspections of stock and product
- Built, scanned and wrapped skids in preparation for safe delivery
- Unloaded containers with equipment (forklift, pallet jack) and manually
- Lead warehouse improvement initiatives to advance operational efficiencies
Education
Medical Admistration & Pharmacy Technician
Vancouver Career College
Vancouver, None03-2009
Skills
- Time management
- Strong written and verbal communication
- Quick learning ability
- Competent in using Microsoft Office suite
- Accountable and professional
- Strong verbal and non-verbal communication
- Skilled in managing multiple tasks
- Typing proficiency at 45 WPM
- Collaborative team player
Certification
- St Johns Ambulance – Industry FA – L1
- Forklift certified
Timeline
Sales Manager
The Nut Shoppe
06.2024 - Current
MSR (Sales Representitive)
Crunch Fitness
01.2020 - 08.2024
Administrative Assistant
Portside Warehousing
04.2018 - 11.2018
Warehouse Worker
BC West Terminal Freight
08.2016 - 04.2018
Warehouse Worker
IS2 Work Solutions
10.2015 - 08.2016
Medical Admistration & Pharmacy Technician
Vancouver Career College
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