LAURA DONCEL
Vancouver,BC
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise team collaboration and resolving issues with customers, waitstaff and management. Pro-active, aimed at overcoming and identifying opportunities to grow professionally and personally. Ability to learn quickly.
Overview
2
2
years of professional experience
Work History
Server
Mangos Kitchen Bar
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Food Runner
Mangos Kitchen Bar
09.2022 - 07.2023
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Processed payments for orders and provided customers with change.
- Established rapport with customers by providing friendly and attentive service.
Education
2349485
SERVING IT RIGHT
CANADA 2022-2027LAWYER
UNIVERSIDAD LA GRAN COLOMBIA
BOGOTA, COLOMBIA PROFESSIONAL DEGREE12.2016
Skills
- Relationship Management
- Order Management
- Table Bussing
- Menu Memorization
- Exceptional customer service
- Strong Work Ethic
- Food Delivery
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Mangos Kitchen Bar
08.2023 - Current
Food Runner
Mangos Kitchen Bar
09.2022 - 07.2023
2349485
SERVING IT RIGHT
LAWYER
UNIVERSIDAD LA GRAN COLOMBIA
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